equal access and email authed user accts

[Roy]

Thing is, this is a public library. Not everyone would know how to 
create an account. I'd thought earlier, just have people make something 
up, like joe.shmoe at this.that. That approach has its own problems, too. 
But perhaps something like that might work; don't know enough details to 
make that judgment, let alone recommendation.

Roy Zimmer
Western Michigan University


On 3/13/2015 2:48 PM, Thomas Edelblute wrote:
> We encounter this all the time when people are applying for jobs online. I have had more than one person stop what they are dining, open a new tab, and create a gmail account for themselves. I also hand them a piece of paper and instruct them to write down their email address and their password. Sometimes they don't and I wonder what they think is going to happen next.
>
> Thomas Edelblute
> Library Technology Systems Administrator
> Anaheim Public Library
>
>
> ________________________________________
>
> From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU] On Behalf Of Chris Evjy
> Sent: Friday, March 13, 2015 1:22 PM
> To: WEB4LIB at LISTSERV.ND.EDU
> Subject: [WEB4LIB] equal access and email authed user accts
>
> Here's an interesting question for your Fridays.
>
> We're a public library system that holds equal access as a core value. Of course.
>
> The standard method for authenticating and verifying user accounts on the Web is by using an email address.
>
> Not everyone has an email address. Conflict. We're opening a gap in our service that we need to address.
>
>    *   How do you deal with patrons that don't have an email address when certain services require them to have one?
>    *   Have you dealt with this intentionally?
>    *   How have you empowered your front-line staff to bridge this gap for people?
> We're beginning to navigate this conflict with regard to a summer reading web application we are building and wanted to check in to see if anyone had any insight into handling this disparity.
>
> Thanks,
> Chris
> --
> __________________________________
> Christopher Evjy
> Digital Experience Manager
> Jefferson County Public Library, Colorado
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