text reference question
Heather Dalal
hdalal at RIDER.EDU
Tue Mar 19 10:21:41 EDT 2013
Thank you all for your feedback and your research on this topic.
I can proceed without worry with libraryh3lp.
Heather
--
Heather Dalal, MLIS, MEd (Instructional Design)
Assistant Professor I-Librarian
Moore Library, Rider University
Lawrenceville, NJ 08648-3099
609-895-5731
On 3/18/2013 12:25 PM, Tiffany Tawzer wrote:
> Most of what I see online is from Mosio. The current regulations from
> the CTIA, who they quote, are located here:
> http://files.ctia.org/pdf/SMS_Interoperability_Guidelines_V3-2-AsAdopted.pdf
>
> I think the question hinges on whether this type of service is an A2P
> (application-to-person) or not; the regulations don't prohibit
> business messaging from a 10-digit P2P (person-to-person) number per
> se, but seek to protect consumers from unsolicited and spammy content
> and ensure an actual person is on the other end of the line. Since
> this is, by its nature, a two way conversation, it seems to follow the
> spirit of the regulation, IMHO.
>
> While there might be a kernel of truth to what they are saying, it
> definitely sounds like Mosio is playing with scare tactics.
>
>
>
> On Mon, Mar 18, 2013 at 10:43 AM, Sellers, Minna
> <SELLERS_M at fortlewis.edu <mailto:SELLERS_M at fortlewis.edu>> wrote:
>
> I'm sure if you brought this up with Pam at Libraryh3lp she would
> be glad to respond. It would be good to hear a technical comment
> to what the Mosio rep is saying.
>
> Minna Sellers
> Information Services Librarian
> John F. Reed Library
> Fort Lewis College
> Durango CO 81301
>
>
> -----Original Message-----
> From: Web technologies in libraries
> [mailto:WEB4LIB at LISTSERV.ND.EDU <mailto:WEB4LIB at LISTSERV.ND.EDU>]
> On Behalf Of Nancy Falciani-White
> Sent: Monday, March 18, 2013 9:38 AM
> To: WEB4LIB at LISTSERV.ND.EDU <mailto:WEB4LIB at LISTSERV.ND.EDU>
> Subject: Re: [WEB4LIB] text reference question
>
> All I can say is that we used libraryh3lp and twilio for over a
> year and had no issues. I've never heard of what the Mosio rep was
> talking about.
>
> --
> Nancy Falciani-White
> Assistant Professor
> Buswell Memorial Library
> Wheaton College
> Wheaton, IL 60187
> Office: (630) 752-5447 <tel:%28630%29%20752-5447>
>
>
>
>
>
>
>
> On 3/18/13 10:03 AM, "Heather Dalal" <hdalal at RIDER.EDU
> <mailto:hdalal at RIDER.EDU>> wrote:
>
> >I started this message as a reply to Reference via Chat, but now
> I have
> >a question about text.
> >We've been trialing libraryh3lp for a while. They are really
> >understanding and will extend free trials as long as you need to
> trial.
> >They understand how busy it can be working in an academic library.
> >
> >However, Mosio called me up and they tried to warn me that the
> >libraryh3lp/twilio service is a hack and it's not the legit way to
> >provide text reference. He said carriers (AT&T, Verizon, etc) prefer
> >the short numbers and a carrier could shut the number down if
> they found
> >out about it. If a patron called up and said none of his texts were
> >being received, we couldn't investigate and if we did, then
> that's how
> >we'd get caught. Sounds so fishy! I wasn't sure if he was just
> trying
> >to scare me or not. But I couldn't come up with the right terms to
> >google this to find out if he's employing sales tactics or if this is
> >something we should worry about.
> >
> >Anyone have thought on this?
> >Thank you,
> >
> >Heather
> >
> >--
> >
> >
> >Heather Dalal, MLIS, MEd (Instructional Design)
> >Assistant Professor I-Librarian
> >Moore Library, Rider University
> >Lawrenceville, NJ 08648-3099
> >609-895-5731 <tel:609-895-5731>
> >
> >On 3/7/2013 3:41 PM, Ferree, Curtis wrote:
> >> We use Library H3lp for both text and IM. I believe they use
> Twillio
> >>as their SMS client. We've been very happy with them. We can
> embed chat
> >>windows on the home page and in our libguides and in our databases.
> >>Students are able to text us via their mobile device, but we
> answer it
> >>from the IM chat window.
> >>
> >> http://libraryh3lp.com/
> >>
> >>
> >> --CF
> >>
> >>
> >> Curtis Ferree
> >> Reference and Electronic Resources Librarian
> >> DiMenna-Nyselius Library
> >> Fairfield University
> >> 1073 North Benson Road
> >> Fairfield, CT 06824-5195
> >> Tel: 203.254.4000 Ext. 2185 <tel:203.254.4000%20Ext.%202185>
> >> Fax: 203.254.4133 <tel:203.254.4133>
> >> cferree at mail.fairfield.edu
> <mailto:cferree at mail.fairfield.edu><mailto:cferree at mail.fairfield.edu
> <mailto:cferree at mail.fairfield.edu>>
> >> AIM: cferree1
> >>
> >> From: Melanie Hogue
> >><mhogue at CHESTATEELIBRARY.ORG
> <mailto:mhogue at CHESTATEELIBRARY.ORG><mailto:mhogue at CHESTATEELIBRARY.ORG
> <mailto:mhogue at CHESTATEELIBRARY.ORG>>>
> >> Reply-To: Web technologies in libraries
> >><WEB4LIB at LISTSERV.ND.EDU
> <mailto:WEB4LIB at LISTSERV.ND.EDU><mailto:WEB4LIB at LISTSERV.ND.EDU
> <mailto:WEB4LIB at LISTSERV.ND.EDU>>>
> >> Date: Thu, 7 Mar 2013 13:53:38 -0500
> >> To: <WEB4LIB at LISTSERV.ND.EDU
> <mailto:WEB4LIB at LISTSERV.ND.EDU><mailto:WEB4LIB at LISTSERV.ND.EDU
> <mailto:WEB4LIB at LISTSERV.ND.EDU>>>
> >> Subject: [WEB4LIB] Reference via chat?
> >>
> >> Pardon cross-posting What solutions are your libraries currently
> >>using for reference via texting/chat? I find all sorts of great
> articles
> >>about successes but very little about workflows or tech info
> about how
> >>these are set up.
> >>
> >> Specifically, we would like patrons to be able to text to a
> chat window
> >>from their phones (but not have to answer with a phone. Multiple
> devices
> >>seem inefficient and small keyboards are awkward. I looked into
> Google;
> >>but it seems patrons have to be registered members before they can
> >>initiate (call us instead of us them) via chat.
> >>
> >> Melanie A. Hogue, Systems Librarian
> >> Chestatee Regional Library System
> >> Dawsonville, Georgia
> >> 706-344-3690 Ext. 20 <tel:706-344-3690%20Ext.%2020>
> >>
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> >> 2013-03-07
> >>
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> >> 2013-03-07
> >
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> >2013-03-18
> >
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> 2013-03-18
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> 2013-03-18
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>
> --
> Tiffany Tawzer, MLIS
> Technology Coordinator
> NN/LM, Greater Midwest Region
> 1750 W. Polk St. M/C 763
> Chicago, IL 60612-4330
> tawzer at uic.edu <mailto:tawzer at uic.edu>
> (312)996-2008
> ============================
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2013-03-19
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