text reference question

Mon Mar 18 12:25:57 EDT 2013

Most of what I see online is from Mosio. The current regulations from the
CTIA, who they quote, are located here:
http://files.ctia.org/pdf/SMS_Interoperability_Guidelines_V3-2-AsAdopted.pdf

I think the question hinges on whether this type of service is an A2P
(application-to-person) or not; the regulations don't prohibit business
messaging from a 10-digit P2P (person-to-person) number per se, but seek to
protect consumers from unsolicited and spammy content and ensure an actual
person is on the other end of the line. Since this is, by its nature, a two
way conversation, it seems to follow the spirit of the regulation, IMHO.

While there might be a kernel of truth to what they are saying, it
definitely sounds like Mosio is playing with scare tactics.

On Mon, Mar 18, 2013 at 10:43 AM, Sellers, Minna <SELLERS_M at fortlewis.edu>wrote:

> I'm sure if you brought this up with Pam at Libraryh3lp she would be glad
> to respond. It would be good to hear a technical comment to what the Mosio
> rep is saying.
>
> Minna Sellers
> Information Services Librarian
> John F. Reed Library
> Fort Lewis College
> Durango CO 81301
>
>
> -----Original Message-----
> From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU] On
> Behalf Of Nancy Falciani-White
> Sent: Monday, March 18, 2013 9:38 AM
> To: WEB4LIB at LISTSERV.ND.EDU
> Subject: Re: [WEB4LIB] text reference question
>
> All I can say is that we used libraryh3lp and twilio for over a year and
> had no issues. I've never heard of what the Mosio rep was talking about.
>
> --
> Nancy Falciani-White
> Assistant Professor
> Buswell Memorial Library
> Wheaton College
> Wheaton, IL 60187
> Office: (630) 752-5447
>
>
>
>
>
>
>
> On 3/18/13 10:03 AM, "Heather Dalal" <hdalal at RIDER.EDU> wrote:
>
> >I started this message as a reply to Reference via Chat, but now I have
> >a question about text.
> >We've been trialing libraryh3lp for a while. They are really
> >understanding and will extend free trials as long as you need to trial.
> >They understand how busy it can be working in an academic library.
> >
> >However, Mosio called me up and they tried to warn me that the
> >libraryh3lp/twilio service is a hack and it's not the legit way to
> >provide text reference.  He said carriers (AT&T, Verizon, etc) prefer
> >the short numbers and a carrier could shut the number down if they found
> >out about it.   If a patron called up and said none of his texts were
> >being received, we couldn't investigate and if we did, then that's how
> >we'd get caught. Sounds so fishy!   I wasn't sure if he was just trying
> >to scare me or not.  But I couldn't come up with the right terms to
> >google this to find out if he's employing sales tactics or if this is
> >something we should worry about.
> >
> >Anyone have thought on this?
> >Thank you,
> >
> >Heather
> >
> >--
> >
> >
> >Heather Dalal, MLIS, MEd (Instructional Design)
> >Assistant Professor I-Librarian
> >Moore Library, Rider University
> >Lawrenceville, NJ 08648-3099
> >609-895-5731
> >
> >On 3/7/2013 3:41 PM, Ferree, Curtis wrote:
> >> We use Library H3lp for both text and IM.  I believe they use Twillio
> >>as their SMS client. We've been very happy with them.  We can embed chat
> >>windows on the home page and in our libguides and in our databases.
> >>Students are able to text us via their mobile device, but we answer it
> >>from the IM chat window.
> >>
> >> http://libraryh3lp.com/
> >>
> >>
> >> --CF
> >>
> >>
> >> Curtis Ferree
> >> Reference and Electronic Resources Librarian
> >> DiMenna-Nyselius Library
> >> Fairfield University
> >> 1073 North Benson Road
> >> Fairfield, CT 06824-5195
> >> Tel: 203.254.4000 Ext. 2185
> >> Fax: 203.254.4133
> >> cferree at mail.fairfield.edu<mailto:cferree at mail.fairfield.edu>
> >> AIM: cferree1
> >>
> >> From: Melanie Hogue
> >><mhogue at CHESTATEELIBRARY.ORG<mailto:mhogue at CHESTATEELIBRARY.ORG>>
> >> Reply-To: Web technologies in libraries
> >><WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>>
> >> Date: Thu, 7 Mar 2013 13:53:38 -0500
> >> To: <WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>>
> >> Subject: [WEB4LIB] Reference via chat?
> >>
> >> Pardon cross-posting  What solutions are your libraries currently
> >>using for reference via texting/chat? I find all sorts of great articles
> >>about successes but very little about workflows or tech info about how
> >>these are set up.
> >>
> >> Specifically, we would like patrons to be able to text to a chat window
> >>from their phones (but not have to answer with a phone. Multiple devices
> >>seem inefficient and small keyboards are awkward. I looked into Google;
> >>but it seems patrons have to be registered members before they can
> >>initiate (call us instead of us  them) via chat.
> >>
> >> Melanie A. Hogue, Systems Librarian
> >> Chestatee Regional Library System
> >> Dawsonville, Georgia
> >> 706-344-3690 Ext. 20
> >>
> >> ============================
> >>
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> >> 2013-03-07
> >>
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> >> 2013-03-07
> >
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> >2013-03-18
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-- 
Tiffany Tawzer, MLIS
Technology Coordinator
NN/LM, Greater Midwest Region
1750 W. Polk St. M/C 763
Chicago, IL 60612-4330
tawzer at uic.edu
(312)996-2008

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2013-03-18
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