text reference question

[Sellers, Minna]

I'm sure if you brought this up with Pam at Libraryh3lp she would be glad to respond. It would be good to hear a technical comment to what the Mosio rep is saying.

Minna Sellers
Information Services Librarian
John F. Reed Library
Fort Lewis College
Durango CO 81301


-----Original Message-----
From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU] On Behalf Of Nancy Falciani-White
Sent: Monday, March 18, 2013 9:38 AM
To: WEB4LIB at LISTSERV.ND.EDU
Subject: Re: [WEB4LIB] text reference question

All I can say is that we used libraryh3lp and twilio for over a year and had no issues. I've never heard of what the Mosio rep was talking about.

--
Nancy Falciani-White
Assistant Professor
Buswell Memorial Library
Wheaton College
Wheaton, IL 60187
Office: (630) 752-5447







On 3/18/13 10:03 AM, "Heather Dalal" <hdalal at RIDER.EDU> wrote:

>I started this message as a reply to Reference via Chat, but now I have
>a question about text.
>We've been trialing libraryh3lp for a while. They are really
>understanding and will extend free trials as long as you need to trial.
>They understand how busy it can be working in an academic library.
>
>However, Mosio called me up and they tried to warn me that the
>libraryh3lp/twilio service is a hack and it's not the legit way to
>provide text reference.  He said carriers (AT&T, Verizon, etc) prefer
>the short numbers and a carrier could shut the number down if they found
>out about it.   If a patron called up and said none of his texts were
>being received, we couldn't investigate and if we did, then that's how
>we'd get caught. Sounds so fishy!   I wasn't sure if he was just trying
>to scare me or not.  But I couldn't come up with the right terms to
>google this to find out if he's employing sales tactics or if this is
>something we should worry about.
>
>Anyone have thought on this?
>Thank you,
>
>Heather
>
>-- 
>
>
>Heather Dalal, MLIS, MEd (Instructional Design)
>Assistant Professor I-Librarian
>Moore Library, Rider University
>Lawrenceville, NJ 08648-3099
>609-895-5731
>
>On 3/7/2013 3:41 PM, Ferree, Curtis wrote:
>> We use Library H3lp for both text and IM.  I believe they use Twillio
>>as their SMS client. We've been very happy with them.  We can embed chat
>>windows on the home page and in our libguides and in our databases.
>>Students are able to text us via their mobile device, but we answer it
>>from the IM chat window.
>>
>> http://libraryh3lp.com/
>>
>>
>> --CF
>>
>>
>> Curtis Ferree
>> Reference and Electronic Resources Librarian
>> DiMenna-Nyselius Library
>> Fairfield University
>> 1073 North Benson Road
>> Fairfield, CT 06824-5195
>> Tel: 203.254.4000 Ext. 2185
>> Fax: 203.254.4133
>> cferree at mail.fairfield.edu<mailto:cferree at mail.fairfield.edu>
>> AIM: cferree1
>>
>> From: Melanie Hogue
>><mhogue at CHESTATEELIBRARY.ORG<mailto:mhogue at CHESTATEELIBRARY.ORG>>
>> Reply-To: Web technologies in libraries
>><WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>>
>> Date: Thu, 7 Mar 2013 13:53:38 -0500
>> To: <WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>>
>> Subject: [WEB4LIB] Reference via chat?
>>
>> Pardon cross-posting  What solutions are your libraries currently
>>using for reference via texting/chat? I find all sorts of great articles
>>about successes but very little about workflows or tech info about how
>>these are set up.
>>
>> Specifically, we would like patrons to be able to text to a chat window
>>from their phones (but not have to answer with a phone. Multiple devices
>>seem inefficient and small keyboards are awkward. I looked into Google;
>>but it seems patrons have to be registered members before they can
>>initiate (call us instead of us  them) via chat.
>>
>> Melanie A. Hogue, Systems Librarian
>> Chestatee Regional Library System
>> Dawsonville, Georgia
>> 706-344-3690 Ext. 20
>>
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>> 2013-03-07
>>
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>> 2013-03-07
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>2013-03-18
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