Reference via chat?

[Ferree, Curtis]

We use Library H3lp for both text and IM.  I believe they use Twillio as their SMS client. We've been very happy with them.  We can embed chat windows on the home page and in our libguides and in our databases.  Students are able to text us via their mobile device, but we answer it from the IM chat window.

http://libraryh3lp.com/


--CF


Curtis Ferree
Reference and Electronic Resources Librarian
DiMenna-Nyselius Library
Fairfield University
1073 North Benson Road
Fairfield, CT 06824-5195
Tel: 203.254.4000 Ext. 2185
Fax: 203.254.4133
cferree at mail.fairfield.edu<mailto:cferree at mail.fairfield.edu>
AIM: cferree1

From: Melanie Hogue <mhogue at CHESTATEELIBRARY.ORG<mailto:mhogue at CHESTATEELIBRARY.ORG>>
Reply-To: Web technologies in libraries <WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>>
Date: Thu, 7 Mar 2013 13:53:38 -0500
To: <WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>>
Subject: [WEB4LIB] Reference via chat?

Pardon cross-posting – What solutions are your libraries currently using for reference via texting/chat? I find all sorts of great articles about successes but very little about workflows or tech info about how these are set up.

Specifically, we would like patrons to be able to text to a chat window from their phones (but not have to answer with a phone. Multiple devices seem inefficient and small keyboards are awkward. I looked into Google; but it seems patrons have to be registered members before they can initiate (call us instead of us – them) via chat.

Melanie A. Hogue, Systems Librarian
Chestatee Regional Library System
Dawsonville, Georgia
706-344-3690 Ext. 20

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2013-03-07

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