WiFi Problems

[Carson Block]

Bummer, Mike.  Are you able to access the logs on the Cisco router to see
if you can find any clues to the problem?  Have you researching for the
issue on any Cisco discussion boards?

If sleuthing isn't your thing you might check to see if the router is
running the latest version of its firmware.  You didn't share much about
the background of the router (is it newer and under warrentee or service
contract? Is it older? ) but regardless make sure you backup your settings
and know your passwords if you update the firmware...

Good luck!

Carson
On Nov 7, 2012 8:12 AM, "Murphy, Michael P." <murphym34 at owls.southernct.edu>
wrote:

>  Hi all,
>
>
>  I am a Technology Services Librarian at a public library in Connecticut,
> and I am experiencing some bizarre WiFi issues that I’m hoping you could
> shed some light on for me. In short, our library recently purchased a Cisco
> WiFi router after our previous one gave out (it is used only for public
> access), and for the most part it works fine, except that some users,
> specifically Apple users (including Ipad and Macbooks) and those using
> Windows 7 (but not all of them?) cannot receive internet access (but they
> CAN to the router) without me resetting the router. Once I reset the router
> they are good to go from then on out. I have experienced no issues
> whatsoever with those using Windows XP and Vista, and my Android devices
> work just fine. I’m totally perplexed. Any ideas?
>
>
>  - Mike
>
>
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> 2012-11-07
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2012-11-07
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