WiFi Problems

[Robert Williams]

Mike:

That sounds like another of those exasperating issues!

It sounds at least similar to DHCP issues-where the IP address/network settings obtained by the patron's operating system doesn't match the "current network" (new connection at the library), and its IP lease hasn't expired so the OS doesn't request a new one. Or, the IP address pool assigned to the DHCP server is totally allocated (resetting the router would "reclaim" all addresses)-this is especially a problem in a new router if the IP address pool is fairly small (25-50) and the IP lease period is long (24 hours rather than something like 2 hours). If you haven't looked at these issues yet, I would look there first.

--Robert

*********************************************
Robert L. Williams
Manager, Open Source ILS Services
Amigos Library Services, Inc.
14400 Midway Road
Dallas, TX 75244-3509
800-843-8482, x2870
972-340-2870 (direct)
972-991-6061 (fax)

From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU] On Behalf Of Murphy, Michael P.
Sent: Wednesday, November 07, 2012 9:12 AM
To: WEB4LIB at LISTSERV.ND.EDU
Subject: [WEB4LIB] WiFi Problems

Hi all,

I am a Technology Services Librarian at a public library in Connecticut, and I am experiencing some bizarre WiFi issues that I'm hoping you could shed some light on for me. In short, our library recently purchased a Cisco WiFi router after our previous one gave out (it is used only for public access), and for the most part it works fine, except that some users, specifically Apple users (including Ipad and Macbooks) and those using Windows 7 (but not all of them?) cannot receive internet access (but they CAN to the router) without me resetting the router. Once I reset the router they are good to go from then on out. I have experienced no issues whatsoever with those using Windows XP and Vista, and my Android devices work just fine. I'm totally perplexed. Any ideas?



- Mike



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