Web 2.0 Experiences

Walt Crawford waltcrawford at GMAIL.COM
Sat Dec 3 19:59:39 EST 2011

Academic libraries and public libraries are different creatures, to be
sure, and I'm not in a library at all--but I'm completing a study of
2/3 of the nation's public libraries and their use of Twitter and
Facebook (to be published by ALA Editions, probably late 2012), and I
can tell you that hundreds (way more than 1,000, but I don't have the
final # yet) of libraries *do* use Facebook (and hundreds, but
probably less than 1,000, use Twitter), and from what I can see it's
worthwhile for most of them.

No, most of them don't have a high degree of patron engagement as in
comments--but quite a few have some. (Some have a *lot* of
engagement.) And it seems to work well for many libraries as a cheap
source of publicity.

There are certainly scores (maybe hundreds) of cases where libraries
seem to have given up on active social network engagement or where
they really aren't reaching many people. But it's working for many of

walt crawford, not in a library at all...

On Sat, Dec 3, 2011 at 2:18 PM, Murphy, Michael P.
<murphym34 at owls.southernct.edu> wrote:
> Greetings Web4,
> I was curious as to your thoughts on libraries employing web 2.0
> technologies, such as Facebook or Twitter? Does your library use these
> services, and if so, do your patrons respond? Personally, my library uses
> these services but part of me feels like they are a waste of time, as the
> patrons don't really respond to them and they just cause extra work for the
> librarians. What are your feelings?
> Thanks in advance,
> Michael Murphy
> Southern Connecticut State University
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> 2011-12-03


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