[Web4lib] How to handle emails to staff from public computers

[Louise Alcorn]

 We have a generic email address for the library.  It used to be, when
we had GroupWise, this just forwarded to a staff member (me!) that then
dealt with them or forwarded accordingly.  Now, with Outlook, it goes
into a "Public Folder" where I and another staff member read them
periodically and respond or forward as necessary.  That way they don't
have individual staff member's emails (if that's a concern), but get a
response.  The response, however, comes from an individual (we can't
change this).

Hope this helps.
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Louise E. Alcorn
Reference Technology Librarian
West Des Moines Public Library
4000 Mills Civic Pkwy
West Des Moines IA 50265
(515) 222-3573      louise.alcorn at wdm-ia.com
http://www.wdmlibrary.org