[Web4lib] How to handle emails to staff from public computers

[HAZEL Margaret E]

We have a generic email account, which a staff person (our community
relations person) opens and answers from within that email account, so
it comes back to the patron from that generic account, in Outlook.  We
also have a file of commonly asked questions that she uses to answer
many of the questions.  Stumpers she distributes to various managers to
handle.

-Margaret

Margaret E. Hazel
Principal Librarian, Technology
Eugene Public Library
Eugene, OR
541-682-6015
 

-----Original Message-----
From: web4lib-bounces at webjunction.org
[mailto:web4lib-bounces at webjunction.org] On Behalf Of Louise Alcorn
Sent: Wednesday, October 25, 2006 2:36 PM
To: web4lib at webjunction.org
Subject: RE: [Web4lib] How to handle emails to staff from public
computers

 We have a generic email address for the library.  It used to be, when
we had GroupWise, this just forwarded to a staff member (me!) that then
dealt with them or forwarded accordingly.  Now, with Outlook, it goes
into a "Public Folder" where I and another staff member read them
periodically and respond or forward as necessary.  That way they don't
have individual staff member's emails (if that's a concern), but get a
response.  The response, however, comes from an individual (we can't
change this).

Hope this helps.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Louise E. Alcorn
Reference Technology Librarian
West Des Moines Public Library
4000 Mills Civic Pkwy
West Des Moines IA 50265
(515) 222-3573      louise.alcorn at wdm-ia.com
http://www.wdmlibrary.org 

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