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[Betsy Alexander]

The University of Maryland College of Information Studies is offering a 4-week, on-line workshop on virtual reference from January 31-February 25, 2005.  "Virtual Reference Workshop 1.0" is designed for newcomers to the virtual environment from public, academic, or special libraries.  This interactive, web-based workshop features readings, message board discussions with peers and knowledgeable faculty, and hands-on practice with LSSI Virtual Reference Toolkit software.

You will learn how to:

Overcome the unique challenges of providing virtual reference
Handle the virtual session, including glitches
Take advantage of the software features
Multi-task
Evaluate transactions and improve your performance

Participants should be prepared to dedicate approximately 10 hours to the course over the four-week period.  Upon successful completion, 1.0 CEU will be awarded.  For additional information on this and other on-line courses, visit www.clis.umd.edu/ce.  

REGISTER TODAY!  


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