[WEB4LIB] User Satisfaction Survey

[Lydia C Bauer]

For 2-3 questions, you may want to go with something like the standard questions
we ask at the end of a usability session:
-What did you like the best about[..]
-What did you like the least
-If you could change one thing to make this work better for you, what would it
be?

I did a qualitative user satisfaction survey on an intranet search/directory and
asked a few more questions (but not many more).  I've edited them down a bit
here:
-what is your overall opinion [ranked]
-do you feel that [page name] meets your needs for [this type of] information
[ranked]
-using this tool/page, how often do you find what you're looking for [general
gist]
-how intuitive did you find the navigation
-what one thing could we do to make [this product] even more useful to you

Here's an interesting article on web survey design that has many linked
references for more ideas.
Good luck-
Lydia Bauer


"Fraser, Morven" wrote:

> I work in a federal gov't library.  We've currently revamped our intranet
> pages -- signficantly increasing the full-text "to the desktop" research
> potential of the dept.  The success of this new improved "virtual library"
> needs to be evaluated.  We've got loads of Webtrends statistics at our
> disposal, but I also want something qualitative.  I'd like to implement a
> user satisfaction survey at the intranet site.  Ideally, the survey would
> pop up as users exit the site -- it would address their satisfaction with
> the Virtual Library.    Note: I want the survey to be extremely short and
> simple.  It will be 2/3 questions max and these will be specific to
> _overall_ satisfaction (we are doing more in depth surveying with targeted
> users).
>
> Has anyone surveyed user satisfaction in this limited, 2/3 question fashion.
> If so, would you be kind enough to share your survey questions and
> experiences?
>
> Thanks very much.
>
> Morven Fraser
> Electronic Services Librarian / Bibliothècaire des services électroniques
> Transport Canada / Transports Canada
> t. 613-990-1606
> f. 613-954-4731
> frasemm at tc.gc.ca <mailto:frasemm at tc.gc.ca>
>
> "Research is the process of going up alleys to see if they are blind."
> --Marston Bates, 1967



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