[WEB4LIB] RE: academic web administration

[Garwood, Steve]

Ok here's my inside advice on this.

I used to be of the administrators of the Rutgers University website and we
decided early on not to put the library link on the main page, but rather
put it on most of the secondary pages as a link...why is the link actually
on the main page now? Because we got too many damn email messages asking how
to get to the library page.

Ergo, let the powers that be not list you, then make up a bunch of free
accounts on Yahoo, Hotmail, etc. and send message after message about how to
get to the library page...I can practically guarantee you a link soon
thereafter.

Yours in manipulation, :-)

Steve

-----Original Message-----
From: Jennifer Heise [mailto:jahb at lehigh.edu]
Sent: Monday, May 14, 2001 2:16 PM
To: Multiple recipients of list
Subject: [WEB4LIB] RE: academic web administration


> You need to ask if this battle is really worth fighting.  What difference
> will it make to your users?  Will it be more difficult for your users to
> reach you?

In cases like this, where multiple levels have to be traversed to get to
the library, most times I've seen that it does make it much more
difficult for users to reach you.

One of the things we end up doing at the Help Desk is showing people how
to get to the library page from the main university page.
-- 
/   Jennifer Heise, Helpdesk/Librarian, Lehigh Univ. Information
Resources
\ \ Fairchild-Martindale Library, 8A Packer Ave, Bethlehem PA 18015 
  / Phone (610) 758-3072          Email: jahb at lehigh.edu

"Comment is free, but facts are on expenses." -- Tom Stoppard