[WEB4LIB] Netscape and the QuickTime plug-in

[David Atkins]

On Fri, 14 May 1999, Don Yarman wrote:

> Dear Web4Lib folk--
> 
> I'm having a Star Wars Emergency:  my patrons can't access
> the QuickTime trailers from starwars.com.  The error message
> says, "The Plug-In could not load QuickTime for Windows," and
> invites me to get QuickTime.  I'd already had QuickTime 3, and
> I upgraded to QuickTime 4 to no avail.
> 
> This is with Netscape Navigator browser only, version 4.07.
> The only security tweaking I've done is to set the bookmarks
> and prefs.js to read-only.  (I didn't undo that when I upgraded
> from 4.04; could that pose a problem?).

If you have old copies of Netscape floating about on your PCs or network,
your installations may go to those copies of the application, not the one
your using.

Have you checked your browser's About Plugins page to make sure that the
Plug-in is indeed loaded?  

Also, I've had to uninstall previous installations of Quicktime
before installing a new version.

Good luck,
DA

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David P. Atkins
Electronic Resources Librarian
John C. Hodges Library                            datkins at utk.edu
The University of Tennessee                    me  (423) 974-0014
Knoxville, Tennessee  37996                    fax (423) 974-9242
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