[WEB4LIB] of mouse balls and geocities

[Debra Lords]

My favorite comes from our campus e-mail service for which the
help desk is maintained in the library.  

A student came in angry, demanding satisfaction.  She insisted
she was being discriminated against with her e-mail account. 
Explaining the problem to the befuddled help desk assistant, she
said she had an unreasonably long @ name to type in.  The
assistant attempted to explain that
@[machineName].[domain].utah.edu is the standard pattern for all
university addresses.

"Well then," she demanded to know, "why did you give my friends
short ones like @aol.com?"

-- 

Debbie

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Debra Lords			Experience is what you
dlords at library.utah.edu		have just right after 
ACLIS Labs			you need it.
585-9810


"Karen G. Schneider" wrote:
> 
> A forthcoming column for AL is evolving from a discussion about bad patrons
> to a more meandering (and hopefully funnier) treatise on conundra in online
> patron behavior... such as the patron who opens two dozen windows in
> Netscape, tries to edit a Geocities website and then insists that the
> computer is "broken..." or people who steal mouse balls (why?).  I'm also
> throwing in anecdotes of patron "emergencies" that turned out to be trivial
> (and in retrospect, at least, funny).  if you have input... drop me a line!
> 
> Karen G. Schneider kgs at bluehighways.com
> Assistant Director of Technology
> Shenendehowa Public Library, Clifton Park, NY
> http://www.shenpublib.org