Networked printing problem...

[Glen Davies]

> We just started using a networked printer for public use in our reference
> department. Currently, the printer is hooked to our Netscape PCs and
> Windows-based PCs running WinSpirs. They go through a Novell network at
> some point in order to get to the networked printer, which is an HP
> laserjet 5si mx. The eventual goal of all this is to charge .05 cents per
> page for printouts, and hopefully get patrons to start downloading their
> info.
> 
> Our problem is that sometimes the Netscape print jobs "disappear," or they
> take a "real long" time to reach the printer (1-5 minutes). Obviously,
> this is a frustrating problem for us, especially since this sometimes
> causes the WinSpirs print jobs to get "clogged up," as well. We're still
> trying to figure all this out...
> 
We run a networked HP4ML via an Intel print server on a Novell file 
server. It works fine most of the time unless people send large 
graphics files to it.

Have you tried using the Novell utility  PCONSOLE to see if the jobs 
are going into the print queue, and if so what their status is. This 
utility can also be used to delete jobs from the queue. 

Regards
Glen
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Glen Davies                        "I've been drunk for 
Systems Support Librarian    a week now, and I 
Learning Resource Centre    thought it might sober
Christchurch Polytechnic      me up to sit in a 
daviesg at lib.chchp.ac.nz       library." 
New Zealand                               F.Scott Fitzgerald
                                          The Great Gatsby, ch3.
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