Films On Demand streaming problems

[Norma Jean Hewlett]

I just had no trouble opening 3 films through our library website.

I'm using FireFox 30.0 on a desktop pc running Windows 7.

Jean Hewlett
University of San Francisco
hewlett at usfca.edu

On Thu, Oct 23, 2014 at 1:37 PM, D. Turcotte <electrum05 at gmail.com> wrote:

> Hi,
>
> I tried to view several FOD today and was unable to access the films - I
> could only access a blank screen - no spinner, until I went in and enabled
> a tracking program that I had disabled earlier called Kaltura - its for
> widgets, open source and video players. Everything works fine now. I don't
> know if this will help.
>
> Dawna Turcotte
> Regional Librarian
> Northern Lights College, BC Canada
>
> On Thu, Oct 23, 2014 at 9:50 AM, Chris Zagar <
> chris.zagar at estrellamountain.edu> wrote:
>
>> Two weeks ago, Films On Demand changed to a new video player.  Since that
>> time, we’ve been having major problems being able to access their streaming
>> video, most often receiving nothing more than the video page with a spinner.
>>
>>
>>
>> We have a ticket open with them to trace further, but they it’s not a
>> general issue.  Has anyone else been running into the same problem, or is
>> it really just mostly us?
>>
>>
>>
>> Thanks.
>>
>>
>>
>> Chris Zagar
>>
>> Systems Librarian
>>
>> Estrella Mountain Community College
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>> 2014-10-23
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> 2014-10-23
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2014-10-23
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