Atomic Learning Access Issues?

[Judy Wilkin]

Zinio for us is okay. 


Judy Wilkin, Systems Administrator 
PORTER COUNTY PUBLIC LIBRARY SYSTEM 
103 Jefferson Street 
Valparaiso IN 46383 
http://www.pcpls.lib.in.us/ 
phone (219)462-0524 x120 fax (219)477-4866 


----- Original Message -----

From: "Alison Pruntel" <Alison.Pruntel at FAUQUIERCOUNTY.GOV> 
To: WEB4LIB at LISTSERV.ND.EDU 
Sent: Monday, July 29, 2013 12:29:49 PM 
Subject: [WEB4LIB] Atomic Learning Access Issues? 



**Apologies for cross-posting** 

Anyone having issues with Atomic Learning? Starting sometime last week, we noticed that if you log in to the RB Digital Gateway, which in our case provides access to Zinio and Atomic Learning, when you try to get to Atomic, you get a weird error message, "We're sorry. There was some technical difficulty. Unknown error. Please contact the site administrator." 

I've tried from multiple computers, cleared cookies/cache, even created bran new accounts, still getting the error. 

I reported this to RB last week, but only rec'd a vague response that my problem has been passed on to systems development. Nothing since. I am wondering if it's just us/our subscription, or if other libraries are also experiencing the issue. 

Thanks, 

Alison Pruntel 
Electronic Resources Librarian 
Fauquier County Public Library 
11 Winchester Street 
Warrenton, VA 20186 
540-422-8515 
Like Us on Facebook - http://www.facebook.com/fauquierlibrary 







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