Login Problems for PubMed

[Erin E Rushton]

Hi
I was wondering if anyone has seen this problem before.  I've worked with
two patrons who access PubMed via the library website (meaning
they authenticate through the libraries' proxy server before accessing
PubMed).
Once these patrons open PubMed they then go to the NSBI Sign In Page.
 After signing in, however, the PubMed window opens in the "log-in" frame
instead of a full window.  This prevents the patron from
fully utilizing the PubMed website.
The patron proving the screenshot below had the problem in both Safari and
Firefox.  I also have a Mac but I didn't have any problems using Safari or
Firefox.
The patron was successfully able to log-in PubMed if they did not go
through the library website so I wonder if the log-in problems are
somehow triggered by the proxy url or maybe it is a setting on their
computer.
Just wondering if anyone else has seen this issue.
Thanks!
Erin

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2013-01-30
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