WiFi Problems

[Greg Ricker]

Hi Mike,

We have a Cisco Aironet 1142 access point we use here at our library. We experienced the same problem as you. Our problem was resolved by turning off the 5GHz transmitter. Apparently Apple devices (and some Win7 depending on WiFi hardware) can see the 5GHz frequency and connect to it but can't seem to communicate properly. When we disabled that transmitter all devices, even ones we had problems with, began connecting and working fine! Cycling the power worked for us too because often times the users would reconnect to the 2.4GHz transmitter.

-----
Greg Ricker
Warren-Trumbull County Public Library
Assistant Department Manager, Information Technology
444 Mahoning Ave. NW  Warren, Ohio 44483
rickerg at wtcpl.org<mailto:rickerg at wtcpl.org> | http://www.wtcpl.org/
330.399.8807 x144

From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU] On Behalf Of Murphy, Michael P.
Sent: Wednesday, November 07, 2012 10:12 AM
To: WEB4LIB at LISTSERV.ND.EDU
Subject: [WEB4LIB] WiFi Problems

Hi all,

I am a Technology Services Librarian at a public library in Connecticut, and I am experiencing some bizarre WiFi issues that I'm hoping you could shed some light on for me. In short, our library recently purchased a Cisco WiFi router after our previous one gave out (it is used only for public access), and for the most part it works fine, except that some users, specifically Apple users (including Ipad and Macbooks) and those using Windows 7 (but not all of them?) cannot receive internet access (but they CAN to the router) without me resetting the router. Once I reset the router they are good to go from then on out. I have experienced no issues whatsoever with those using Windows XP and Vista, and my Android devices work just fine. I'm totally perplexed. Any ideas?



- Mike



============================

To unsubscribe: http://bit.ly/web4lib

Web4Lib Web Site: http://web4lib.org/

2012-11-07

============================

To unsubscribe: http://bit.ly/web4lib

Web4Lib Web Site: http://web4lib.org/

2013-01-04
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://listserv.nd.edu/pipermail/web4lib/attachments/20130104/2cc6554e/attachment.htm>