FW: UPDATED: ProQuest Maintenance Window - 29th / 30th September

[Sunshine Carter]

Your e-mail has made me think about this a bit.  Yes, indeed it seems
excessive.

With a 1.5%+ monthly downtime, it seems like we should be getting some
money back.

Sunshine
--
Sunshine J. Carter
Life Sciences & Electronic Resources Librarian
University of Minnesota Duluth Library
416 Library Drive
276 Library
Duluth, MN 55812

Phone:218-726-6693
Fax:  218-726-8019
scarter at d.umn.edu
http://www.d.umn.edu/lib/ref/scarter


On Thu, Sep 20, 2012 at 12:37 AM, Sutherland, Paul <
Paul.Sutherland at ccc.govt.nz> wrote:

> **
>  Has anyone ever complained to Proquest about this monthly 12 hour outage.
>
>  And what did they say?
>
> It seems pretty lame in this modern world. ,
>
> I thought we were now a 24/7 business - do our vendors know that?
>
> Does Google have a monthly 12 hour outage, or YouTube?
>
> Or even WorldCat?
>
>  I suggest we all send a complaint each time we get these emails to our
> local Proquest Rep
>
>  /paul
>
>  ------------------------------
> *From:* ProQuest [mailto:marketing at proquest.co.uk]
> *Sent:* Wednesday, 19 September 2012 10:34 PM
> *To:* Field, Guy
> *Subject:* [MARKETING] UPDATED: ProQuest Maintenance Window - 29th / 30th
> September
>
>
>                     Having trouble reading this email?  *View the online
> version* <http://echo.bluehornet.com/p/vNHTJqpNNh>
>  [image: ProQuest2]
>
>
> Dear ProQuest Customer,
>
> ProQuest® will be performing infrastructure maintenance on Saturday,
> September 29*, 2012.* A twelve (12) hour window will be required for this
> maintenance. The window will take place from *Saturday, September 29,
> 2012, at 22:00 EDT to Sunday, September 30, 2012 at 10:00 EDT.* See below
> for a more complete list of times and time zones.
>
>  This *replaces *the previously communicated dates of 22nd / 23rd
> September.
>
> The following products will be unavailable during these windows:
>
>    - Products on the ProQuest platform
>    - Products on ProQuest Congressional
>
> Maintenance window schedule, by time zone:
>
>    - Eastern Daylight Time: Saturday, September 29, 2012 at 22:00 for
>    twelve (12) hours
>    - British Summer Time: Sunday, September 30, 2012 at 03:00 for twelve
>    (12) hours
>    - Central/Western European Summer Time: Sunday, September 30, 2012 at
>    04:00 for twelve (12) hours
>    - Japan/Korea Standard Time: Sunday, September 30, 2012 at 11:00 for
>    twelve (12) hours
>    - Malaysia/China Standard Time: Sunday, September 30, 2012 at 10:00
>    for twelve (12) hours
>    - Australia Eastern Standard Time: Sunday, September 30, 2012 at 12:00
>    midday for twelve (12) hours
>    - Brazil Standard Time: Saturday, September 29, 2012 at 23:00 for
>    twelve (12) hours
>    - New Zealand Daylight Time: Sunday, September 30, 2012 at 15:00 for
>    twelve (12) hours
>
>
> We welcome customer feedback. Please forward your comments to platform
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>
> Thank you for continuing to support ProQuest and the products we provide.
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