library 404 pages

[Dan Robinson]

I'll add... you need to provide an easy way to report a problem, then
you need to provide feedback after it's fixed.  Hiding a person's
email won't work... I'll explore the site until I find one that seems
to fit, even if the only easy to find address is for the Library
Director.

Dan Robinson
(ex-hwwilson)
danrobinson78 at gmail.com
infomaven1 at comcast.net


On Thu, Nov 8, 2012 at 4:13 PM, Robert Sullivan
<robert.g.sullivan at gmail.com> wrote:
>> Do y'all find that patrons really do report errors? And do they understand
>> what causes broken links enough to accurately report what happened?
>
> They don't have to understand - *we* as site managers have to
> understand.  URLs are forever, a large fraction of your users come in
> through search engines, and if you don't want frustrated users you
> have to make sure anything which is changed is redirected to the
> appropriate new page, or at a minimum a 404 page with a search box.
>
> Speaking for myself as a frustrated user,
>

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2012-11-08