[Web4lib] Desktop sharing for remote user support

Hogue Melanie hogue_m at lib.chattanooga.gov
Wed May 18 11:34:19 EDT 2011

I have had experience as a DE student at 3 different universities and have used/set up WebEx, GoToMeeting, and iLinc (but not Join.Me) to attend web conferences. That said, and from a participant's point of view, a bigger factor for success is the ability of the instructor to multi-task at a computer while talking and to prepare/present material in an organized manner for the online environment. My advice, for what it's worth, is to make sure, once you have chosen the technical tools, that your instructors are on board with the new venue.
Melanie Amy Hogue
Manager of Online Resources & Reports
Chattanooga-Hamilton County Bicentennial Library


From: web4lib-bounces at webjunction.org on behalf of Eva Agbada
Sent: Tue 5/17/2011 4:09 PM
To: web4lib at webjunction.org
Subject: [Web4lib] Desktop sharing for remote user support

(With apologies  for cross-posting)

Hi everyone,
We are looking into web-conferencing options to support our DE students and
were wondering if anyone on the list has used join.me to accomplish this?
 If you have, would you be able to share your experiences?  If you use
another product (Skype, WebEx, etc...), we would also love to hear about
your experiences.

In particular, we're interested in hearing about best-practices and/or any
significant hurdles to overcome in providing synchronous support and
instruction to DE students.

Please feel free to email me off-line.  And if anyone is interested, I'll be
happy to compile the results and share them.

Thanks in advance!


 Eva Agbada
Assistant Professor | Systems Librarian
*E* eagbada at ccp.edu | *T* 215.751.8396 | *F* 215.751.8762
1700 Spring Garden Street, Philadelphia, PA 19130
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