[Web4lib] Upgrading staff technology skills
Davis, Andrea (CIV)
andavis at nps.edu
Fri Apr 1 12:41:01 EDT 2011
Another library-focused technology skills resource is SLA's 23 Things project: wiki.sla.org/display/23Things
Which has a 10 week do-it-at-your-own-pace introduction to social networking, multimedia, and web 2.0 tools.
Andrea N. Davis
Reference & Instruction Librarian
Dudley Knox Library, Naval Postgraduate School
411 Dyer Road, Monterey, CA 93943
andavis at nps.edu | 831.656.2809
To contact Research Assistance use the Ask a Librarian Quick Link on our web site.
New! Use your phone to text message (SMS) your question. Send your message to 66746 and start your question with the keyword npslib. More information.
-----Original Message-----
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Today's Topics:
1. Re: Upgrading staff technology skills (Mikael Jacobsen)
2. Re: Upgrading staff technology skills (Rich Allen)
3. Re: Upgrading staff technology skills (Cox, Thomas)
4. Re: Upgrading staff technology skills (Terran McCanna)
5. Re: Upgrading staff technology skills (Thomas Edelblute)
6. Re: Upgrading staff technology skills (Brandy Bourne)
7. WordPress website RFP (Cari Taylor)
8. Systems Management (Jane Frasier)
9. Re: Upgrading staff technology skills (Mary Beth Faccioli)
----------------------------------------------------------------------
Message: 1
Date: Thu, 31 Mar 2011 11:29:56 -0500
From: "Mikael Jacobsen" <MJacobsen at skokielibrary.info>
Subject: Re: [Web4lib] Upgrading staff technology skills
To: "Tim Spindle" <tspindle at gmail.com>, <web4lib at webjunction.org>,
<publib at webjunction.org>
Message-ID:
<A114961D625BD64F9DC27B34B6225AA2046B0F71 at memoir.skokie.lib.il.us>
Content-Type: text/plain; charset="iso-8859-1"
-----Original Message-----
From: web4lib-bounces at webjunction.org on behalf of Tim Spindle
Sent: Thu 3/31/2011 10:38 AM
To: web4lib at webjunction.org; publib at webjunction.org
I too would be interested on hearing about this.
Thanks,
Mick Jacobsen
Subject: [Web4lib] Upgrading staff technology skills
Hello world:
The Tulsa City-County Library system has created a task force to examine how
to upgrade staff technology skills as a means to enrich customer service.
Have any libraries undertaken a similar project and if so, would you mind
sharing your experiences, lessons learned, etc? Feel free to share with the
list or email me off list.
Additionally, are there any libraries that currently have technology
competencies for staff that they would be willing to share, again, on or off
list?
Thanks,
Tim Spindle
_______________________________________________
Web4lib mailing list
Web4lib at webjunction.org
http://lists.webjunction.org/web4lib/
------------------------------
Message: 2
Date: Thu, 31 Mar 2011 12:40:22 -0400 (EDT)
From: "Rich Allen" <rallen at noblenet.org>
Subject: Re: [Web4lib] Upgrading staff technology skills
To: "Tim Spindle" <tspindle at gmail.com>
Cc: publib at webjunction.org, web4lib <web4lib at webjunction.org>
Message-ID:
<16111c1f9ed640c5f294977210fcbeb8.squirrel at mail.noblenet.org>
Content-Type: text/plain;charset=iso-8859-1
Hi Tim
TechSoup has some good resources on technology planning and training you
might be interested in:
http://www.techsoup.org/learningcenter/techplan/index.cfm
Hope this is helpful!
Cheers
> Hello world:
> The Tulsa City-County Library system has created a task force to examine
> how
> to upgrade staff technology skills as a means to enrich customer service.
> Have any libraries undertaken a similar project and if so, would you mind
> sharing your experiences, lessons learned, etc? Feel free to share with
> the
> list or email me off list.
>
> Additionally, are there any libraries that currently have technology
> competencies for staff that they would be willing to share, again, on or
> off
> list?
>
> Thanks,
> Tim Spindle
> _______________________________________________
> Web4lib mailing list
> Web4lib at webjunction.org
> http://lists.webjunction.org/web4lib/
>
Rich Allen
Technical Services Librarian
Winthrop Public Library
2 Metcalf Square
Winthrop Massachusetts 02152
rallen at noblenet.org
North of Boston Library Exchange
------------------------------
Message: 3
Date: Thu, 31 Mar 2011 18:03:52 +0000
From: "Cox, Thomas" <Thomas.Cox at tufts.edu>
Subject: Re: [Web4lib] Upgrading staff technology skills
To: Tim Spindle <tspindle at gmail.com>, "web4lib at webjunction.org"
<web4lib at webjunction.org>, "publib at webjunction.org"
<publib at webjunction.org>
Message-ID: <C9BA3840.8AFA%thomas.cox at tufts.edu>
Content-Type: text/plain; charset="Windows-1252"
Hi Tim:
I would heartily recommend the lynda.com (http://www.lynda.com) training series. It's the best I've seen and covers a broad, if not dizzying, array of software and OS training needs including general topics like security.
Also, take a look at The Technology Challenge initiative enacted by the Harold B. Lee Library at Brigham Young University which directly addressed the aim of reducing the gap between the technology knowledge of their students and that of their staff through self-directed means. Sorry I don't have a URL for this but you may find some information at http://www.campustechnology.com.
Please include me in any information you receive. I'm very interested in this as well.
Kind regards,
Thom
Thom W. Cox
Manager of Library Information Technology Services
Tisch Library
Tufts University
Medford, MA
thomas.cox at tufts.edu
"Every technology has a philosophy which is given
expression in how the technology makes people use their minds,
in how it codifies the world, and in which of our senses it amplifies??
- Neal Postman
On 3/31/11 11:38 AM, "Tim Spindle" <tspindle at gmail.com<mailto:tspindle at gmail.com>> wrote:
Hello world:
The Tulsa City-County Library system has created a task force to examine how
to upgrade staff technology skills as a means to enrich customer service.
Have any libraries undertaken a similar project and if so, would you mind
sharing your experiences, lessons learned, etc? Feel free to share with the
list or email me off list.
Additionally, are there any libraries that currently have technology
competencies for staff that they would be willing to share, again, on or off
list?
Thanks,
Tim Spindle
_______________________________________________
Web4lib mailing list
Web4lib at webjunction.org<mailto:Web4lib at webjunction.org>
http://lists.webjunction.org/web4lib/
------------------------------
Message: 4
Date: Thu, 31 Mar 2011 11:45:02 -0700 (PDT)
From: Terran McCanna <terrannews at yahoo.com>
Subject: Re: [Web4lib] Upgrading staff technology skills
To: web4lib at webjunction.org
Message-ID: <796129.70004.qm at web38808.mail.mud.yahoo.com>
Content-Type: text/plain; charset=iso-8859-1
This is something we desperately need to do at my system as well, but we have
barely begun to explore it.?I would appreciate hearing?about any other library
experiences, particularly how to work with potential problems such as resistant
staff, scheduling, etc.
---
Terran McCanna
Virtual Services Librarian
Clayton County Library System
www.claytonpl.org
------------------------------
Message: 5
Date: Thu, 31 Mar 2011 19:45:14 +0000
From: Thomas Edelblute <TEdelblute at anaheim.net>
Subject: Re: [Web4lib] Upgrading staff technology skills
To: "Cox, Thomas" <Thomas.Cox at tufts.edu>, Tim Spindle
<tspindle at gmail.com>, "web4lib at webjunction.org"
<web4lib at webjunction.org>, "publib at webjunction.org"
<publib at webjunction.org>
Message-ID:
<52882995E3FA484FA4FFBF4C2C837CFE02E11C at COAMBOX2.anaheim.intranet>
Content-Type: text/plain; charset="us-ascii"
I am going to have to look further into Lynda.com. I have been using LearnKey.com and CBTDirect.com but this looks like it will be less expensive.
-----Original Message-----
From: web4lib-bounces at webjunction.org [mailto:web4lib-bounces at webjunction.org] On Behalf Of Cox, Thomas
Sent: Thursday, March 31, 2011 11:04 AM
To: Tim Spindle; web4lib at webjunction.org; publib at webjunction.org
Subject: Re: [Web4lib] Upgrading staff technology skills
Hi Tim:
I would heartily recommend the lynda.com (http://www.lynda.com) training series. It's the best I've seen and covers a broad, if not dizzying, array of software and OS training needs including general topics like security.
Also, take a look at The Technology Challenge initiative enacted by the Harold B. Lee Library at Brigham Young University which directly addressed the aim of reducing the gap between the technology knowledge of their students and that of their staff through self-directed means. Sorry I don't have a URL for this but you may find some information at http://www.campustechnology.com.
Please include me in any information you receive. I'm very interested in this as well.
Kind regards,
Thom
Thom W. Cox
Manager of Library Information Technology Services
Tisch Library
Tufts University
Medford, MA
thomas.cox at tufts.edu
"Every technology has a philosophy which is given
expression in how the technology makes people use their minds,
in how it codifies the world, and in which of our senses it amplifies..."
- Neal Postman
On 3/31/11 11:38 AM, "Tim Spindle" <tspindle at gmail.com<mailto:tspindle at gmail.com>> wrote:
Hello world:
The Tulsa City-County Library system has created a task force to examine how
to upgrade staff technology skills as a means to enrich customer service.
Have any libraries undertaken a similar project and if so, would you mind
sharing your experiences, lessons learned, etc? Feel free to share with the
list or email me off list.
Additionally, are there any libraries that currently have technology
competencies for staff that they would be willing to share, again, on or off
list?
Thanks,
Tim Spindle
_______________________________________________
Web4lib mailing list
Web4lib at webjunction.org<mailto:Web4lib at webjunction.org>
http://lists.webjunction.org/web4lib/
_______________________________________________
Web4lib mailing list
Web4lib at webjunction.org
http://lists.webjunction.org/web4lib/
________________________________
THIS MESSAGE IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAWS. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, forwarding, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately by e-mail or telephone, and delete the original message immediately. Thank you.
------------------------------
Message: 6
Date: Thu, 31 Mar 2011 16:06:16 -0400
From: Brandy Bourne <bbourne at unca.edu>
Subject: Re: [Web4lib] Upgrading staff technology skills
To: "web4lib at webjunction.org" <web4lib at webjunction.org>
Message-ID:
<AANLkTi=KsbmLACa+1UfOVrTR1a8mswDDAHJE7U0eHn5u at mail.gmail.com>
Content-Type: text/plain; charset=windows-1252
I second the lynda.com recommendation. We've subscribed for a year now, and
it has been hugely popular campus-wide. I recommend it for those at almost
any level of technological proficiency. It also has a nice course structure
with a certificate at the end that would probably work well for staff
development.
/Brandy
On Thu, Mar 31, 2011 at 2:03 PM, Cox, Thomas <Thomas.Cox at tufts.edu> wrote:
> Hi Tim:
>
> I would heartily recommend the lynda.com (http://www.lynda.com) training
> series. It's the best I've seen and covers a broad, if not dizzying, array
> of software and OS training needs including general topics like security.
>
> Also, take a look at The Technology Challenge initiative enacted by the
> Harold B. Lee Library at Brigham Young University which directly addressed
> the aim of reducing the gap between the technology knowledge of their
> students and that of their staff through self-directed means. Sorry I don't
> have a URL for this but you may find some information at
> http://www.campustechnology.com.
>
> Please include me in any information you receive. I'm very interested in
> this as well.
>
> Kind regards,
>
> Thom
>
>
> Thom W. Cox
> Manager of Library Information Technology Services
> Tisch Library
> Tufts University
> Medford, MA
> thomas.cox at tufts.edu
>
> "Every technology has a philosophy which is given
> expression in how the technology makes people use their minds,
> in how it codifies the world, and in which of our senses it amplifies??
> - Neal Postman
>
>
>
>
> On 3/31/11 11:38 AM, "Tim Spindle" <tspindle at gmail.com<mailto:
> tspindle at gmail.com>> wrote:
>
> Hello world:
> The Tulsa City-County Library system has created a task force to examine
> how
> to upgrade staff technology skills as a means to enrich customer service.
> Have any libraries undertaken a similar project and if so, would you mind
> sharing your experiences, lessons learned, etc? Feel free to share with the
> list or email me off list.
>
> Additionally, are there any libraries that currently have technology
> competencies for staff that they would be willing to share, again, on or
> off
> list?
>
> Thanks,
> Tim Spindle
> _______________________________________________
> Web4lib mailing list
> Web4lib at webjunction.org<mailto:Web4lib at webjunction.org>
> http://lists.webjunction.org/web4lib/
>
>
>
>
> _______________________________________________
> Web4lib mailing list
> Web4lib at webjunction.org
> http://lists.webjunction.org/web4lib/
>
>
--
Brandy Bourne
Web Services Librarian
D. Hiden Ramsey Library
UNC Asheville
828.251.6639
------------------------------
Message: 7
Date: Thu, 31 Mar 2011 15:16:03 -0700
From: "Cari Taylor" <ctaylor at mcpld.org>
Subject: [Web4lib] WordPress website RFP
To: libnet at marmot.org, publib at webjunction.org, web4lib at webjunction.org
Message-ID: <20110331152104.M78969 at mcpld.org>
Content-Type: text/plain; charset=iso-8859-1
Hi everyone,
Mesa County Libraries in Grand Junction, Colorado is seeking a vendor to redesign our
static website into a feature-rich WordPress CMS. Please spread the word to contact
Nancy McDonald, nmacdonal at mcpld.org, to receive the RFP via email. Deadline for
proposals is April 22, 2011.
Thanks,
--
Cari Taylor
E-Library Services Coordinator
Mesa County Public Libraries
(970)683-2408
------------------------------
Message: 8
Date: Thu, 31 Mar 2011 16:57:08 -0600
From: Jane Frasier <Jane.Frasier at JeffcoLibrary.org>
Subject: [Web4lib] Systems Management
To: "'web4lib at webjunction.org'" <web4lib at webjunction.org>
Message-ID:
<1BFB97414F10B44F9355B1CD4AF01564016401DB9660 at jcplexchsrv001.jeffco-lib.org>
Content-Type: text/plain; charset="us-ascii"
Are any of you using the KACE KBOX Systems Management Appliance? Are you happy with it?
We use Deployment Solution and have liked it but more and more it looks like we need to upgrade to the Client Management Suite which would be pretty pricey for us as would the KACE. There are things about Deployment Solution that I think are not that stable and support is difficult.
Any other solutions? Mostly we are looking for a way to create and deploy images, do remote control of our computers, do software deployment, etc.
Thanks.
Jane Frasier
Software Support Specialist-LSC
Jefferson County Public Library
10500 W. 38th Avenue
Wheat Ridge, CO 80033
(303) 403-5296
Jane.Frasier at jeffcolibrary.org
Find us on the Web: http://jeffcolibrary.org
------------------------------
Message: 9
Date: Thu, 31 Mar 2011 16:34:14 -0700 (PDT)
From: Mary Beth Faccioli <mbfaccioli at yahoo.com>
Subject: Re: [Web4lib] Upgrading staff technology skills
To: ThomasCox <Thomas.Cox at tufts.edu>, Tim Spindle
<tspindle at gmail.com>, "web4lib at webjunction.org"
<web4lib at webjunction.org>, "publib at webjunction.org"
<publib at webjunction.org>, Thomas Edelblute <TEdelblute at anaheim.net>
Message-ID: <587195.92882.qm at web110604.mail.gq1.yahoo.com>
Content-Type: text/plain; charset=iso-8859-1
Hi there,
In addition to being a web developer and subscriber to Lynda.com for about 15 years now, I am also a trainer. While I LOVE Lynda.com, I think you'll need to do at least some work with staff to help them tie what they learn about whatever-software-package to services. Most of the tutorials on Lynda.com are for specific software. There's a big leap from there to improved public library customer service. What are the services that need improving, and how will the tutorials help improve them? This is important to flesh out in advance, and then allocate the resources beyond a Lynda.com subscription to help staff make the link to services.
In terms of tech competencies, you might check out the Library Support Staff Certification technology competencies - http://ala-apa.org/lssc/for-candidates/competency-sets/technology/ and the WebJunction Competency Index for the Library Field, which includes technology - http://www.webjunction.org/competencies/-/articles/content/67024491. These might be decent guides to help you start defining competencies for your own staff. I'm sure there are public libraries that would be willing to share competencies they've developed, but I'm guessing a lot of those folks aren't on this list (because they are trainers/continuing ed folk).
You may want to contact the Oklahoma State Library - they have someone who works with continuing education - and see what resources and advice they may have available re staff tech training. There may be something statewide you can hook into.
Hope this helps!
Mary Beth Faccioli, MLIS
Instructional Design and Technology Consultant
Colorado State Library
--- On Thu, 3/31/11, Thomas Edelblute <TEdelblute at anaheim.net> wrote:
> From: Thomas Edelblute <TEdelblute at anaheim.net>
> Subject: Re: [Web4lib] Upgrading staff technology skills
> To: "Cox, Thomas" <Thomas.Cox at tufts.edu>, "Tim Spindle" <tspindle at gmail.com>, "web4lib at webjunction.org" <web4lib at webjunction.org>, "publib at webjunction.org" <publib at webjunction.org>
> Date: Thursday, March 31, 2011, 3:45 PM
> I am going to have to look further
> into Lynda.com.? I have been using LearnKey.com and
> CBTDirect.com but this looks like it will be less
> expensive.
>
>
>
> -----Original Message-----
> From: web4lib-bounces at webjunction.org
> [mailto:web4lib-bounces at webjunction.org]
> On Behalf Of Cox, Thomas
> Sent: Thursday, March 31, 2011 11:04 AM
> To: Tim Spindle; web4lib at webjunction.org;
> publib at webjunction.org
> Subject: Re: [Web4lib] Upgrading staff technology skills
>
> Hi Tim:
>
> I would heartily recommend the lynda.com (http://www.lynda.com) training series.? It's the
> best I've seen and covers a broad, if not dizzying, array of
> software and OS training needs including general topics like
> security.
>
> Also, take a look at The Technology Challenge initiative
> enacted by the Harold B. Lee Library at Brigham Young
> University which directly addressed the aim of reducing the
> gap between the technology knowledge of their students and
> that of their staff through self-directed means.? Sorry
> I don't have a URL for this but you may find some
> information at http://www.campustechnology.com.
>
> Please include me in any information you receive.? I'm
> very interested in this as well.
>
> Kind regards,
>
> Thom
>
>
> Thom W. Cox
> Manager of Library Information Technology Services
> Tisch Library
> Tufts University
> Medford, MA
> thomas.cox at tufts.edu
>
> "Every technology has a philosophy which is given
> expression in how the technology makes people? use
> their minds,
> in how it codifies the world, and in which of our senses it
> amplifies..."
> ? ? - Neal Postman
>
>
>
>
> On 3/31/11 11:38 AM, "Tim Spindle" <tspindle at gmail.com<mailto:tspindle at gmail.com>>
> wrote:
>
> Hello world:
> The Tulsa City-County Library system has created a task
> force to examine how
> to upgrade staff technology skills as a means to enrich
> customer service.
> Have any libraries undertaken a similar project and if so,
> would you mind
> sharing your experiences, lessons learned, etc? Feel free
> to share with the
> list or email me off list.
>
> Additionally, are there any libraries that currently have
> technology
> competencies for staff that they would be willing to share,
> again, on or off
> list?
>
> Thanks,
> Tim Spindle
> _______________________________________________
> Web4lib mailing list
> Web4lib at webjunction.org<mailto:Web4lib at webjunction.org>
> http://lists.webjunction.org/web4lib/
>
>
>
>
> _______________________________________________
> Web4lib mailing list
> Web4lib at webjunction.org
> http://lists.webjunction.org/web4lib/
>
>
>
> ________________________________
>
> THIS MESSAGE IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL
> OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN
> INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT
> FROM DISCLOSURE UNDER APPLICABLE LAWS. If the reader of this
> message is not the intended recipient, or the employee or
> agent responsible for delivering the message to the intended
> recipient, you are hereby notified that any dissemination,
> distribution, forwarding, or copying of this communication
> is strictly prohibited. If you have received this
> communication in error, please notify the sender immediately
> by e-mail or telephone, and delete the original message
> immediately. Thank you.
>
>
>
> _______________________________________________
> Web4lib mailing list
> Web4lib at webjunction.org
> http://lists.webjunction.org/web4lib/
>
>
------------------------------
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