[Web4lib] IT wants to block Hotmail

[Chadwick, John, DCA]

Seems like overkill to me. A single e-mail should not get the city in
trouble with their ISP.

There are a variety of solutions to the issue. We use a Cisco firewall
with the Content Security Module. It is very easy to setup and
configure. You can filter incoming and outgoing mail and look for
patterns. It also cuts down on incoming and outgoing viruses. I have
been impressed with the system.

John

-----Original Message-----
From: web4lib-bounces at webjunction.org
[mailto:web4lib-bounces at webjunction.org] On Behalf Of Baldwin, Susan
Sent: Wednesday, January 20, 2010 10:21 AM
To: web4lib at webjunction.org
Subject: [Web4lib] IT wants to block Hotmail

Hi,

Our city IT dept recently received a letter from our ISP stating that we
are in violation of our terms of service due to someone sending
inappropriate/threatening email from our domain. Apparently the e-mail
was sent from a hotmail account, so the city wants to block access to
hotmail, across the city. This would severely affect our patrons, as
many of them use hotmail. In addition, they are also now thinking of
blocking web-based e-mail access on all city computers, although we are
not sure if this would include our public computers.

My question is, has anyone else had any similar experiences? Other than
complaining to IT and reminding them know how our patrons use the
computers, we are not sure what else to do. I'm sure there is more to
the story, but this is all we know so far.

Thanks in advance.

Sue

Sue Baldwin
Technology Librarian
Newport News Public Library System
700 Town Center Drive Suite 300
Newport News, VA 23606
sbaldwin at nngov.com


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