[Web4lib] User survey to help design library sites

[steven turner]

Michelle,
We (Southern Miss Libraries) conduct a regular survey every spring  
using SurveyMonkey software. Works nicely, is web-based and very  
configurable. We usually do demographics on the first page, second  
page consists of around 10 questions about usability and usage on a 5- 
point Likert scale, and the last page consists of three open-ended  
questions (what do you like most, what do you like least, and  
suggestions). I can link you to it if you'd like. The reports and  
summaries are also attractive, professional and informative.

Steve

On Sep 17, 2009, at 2:39 PM, Michelle Gerry wrote:

> Hello, I'm wondering if any of you have every implemented a user  
> survey to
> get feedback on the content and format of library online  
> information. We
> would like to redesign our main page, and it would help to get a  
> feel for
> what our users like or dislike about the current version. If your  
> library
> has ever designed a survey & compiled the results, would you be  
> willing to
> share some insight?
>
> Thank you,
>
> Michelle Gerry
> Systems Librarian
> Albion College
> Albion, MI
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> Web4lib at webjunction.org
> http://lists.webjunction.org/web4lib/
>

-----------------------------------------
Steven Turner
Library Web Services Manager
Associate Professor
The University of Southern Mississippi
Cook Library
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email: steven.turner at usm.edu
phone: 601.266.4066
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