[Web4lib] Problems printing with Adobe Reader 9.1

[Thomas Edelblute]

Cross posted to multiple lists, so I apologize for any duplication in advance.

On April 2nd, the Anaheim Public Library upgraded to Adobe Reader 9.1.  This was because the Library Automation Team was receiving complaints that people from the public could not open their PDF files because they needed the features in the latest release.  After upgrading to 9.1, it was discovered that people could only print the first page of their article on our Kyocera printers.  An investigation shows that this issue also effects Cannon and Brother printers, but not HP or Minolta.  Kyocera sent the following web page link as information on:

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb405589&sliceId=1

Since I had not seen this any place, I am trying to get the word out as far as I can so others can avoid the frustration we have been going through over the past few days.

Thomas Edelblute
Public Access Systems Coordinator
Anaheim Public Library


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