[Web4lib] suggestion box/blog

[Andrew Darby]

We've had a Talk Back feature available for the last couple of years,
and while it isn't one of the most popular pages on our site (.11 % of
total traffic to our site in the last year, 193 questions answered in
2.25 years), we feel it has been successful. We've gotten a lot of
useful--actionable!--feedback, and we have reconsidered and/or changed
some policies and services as a result.

http://www.ithacalibrary.com/talkback/index.php

We use a question/answer format, although a blog or forum might work
quite nicely.  As another respondent noted, you don't always want to
get into a prolonged back-and-forth about an issue, and I think this
is reasonable so long as you take each comment seriously.

We use our SubjectsPlus [1] software to power this, so if you're also
looking for a subject guide management tool, the next version of
SubjectsPlus should have both Talk Back and FAQ "modules."  Hopefully
available by the end of next week.

Andrew

[1] http://www.ithacalibrary.com/subsplus/

On Thu, Mar 6, 2008 at 4:06 PM, McHale, Nina <nina.mchale at cudenver.edu> wrote:
> Hey, all,
>
>  I've beeen charged to create a "suggestion box/blog" by my admin folks.
>  Anybody doing anything cool along those lines? We already have a news
>  and events blog, and patrons often post comments to this. We also have a
>  somewhat rarely used (twice a month?) comments/feedback form.
>
>  Nina
>
>  Nina McHale, MA/MSLS
>  Assistant Professor, Web Librarian
>  Auraria Library
>  http://carbon.cudenver.edu/~nmchale/
>
>  Serving the University of Colorado Denver,
>  Metropolitan State College of Denver,
>  and the Community College of Denver
>
>  1100 Lawrence Street
>  Denver, Colorado 80204
>  303-556-4729
>
>
>  _______________________________________________
>  Web4lib mailing list
>  Web4lib at webjunction.org
>  http://lists.webjunction.org/web4lib/
>



-- 
Andrew Darby
Web Services Librarian
Ithaca College Library
http://www.ithaca.edu/library/
adarby at ithaca.edu