[Web4lib] suggestion box/blog

[Paolo Mangiafico]

On Thu, Mar 6, 2008 at 4:06 PM, McHale, Nina <nina.mchale at cudenver.edu>
wrote:

 > Hey, all,
 >
 > I've beeen charged to create a "suggestion box/blog" by my admin folks.
 > Anybody doing anything cool along those lines? We already have a news
 > and events blog, and patrons often post comments to this. We also have a
 > somewhat rarely used (twice a month?) comments/feedback form.
 >
 > Nina

Duke Libraries has had an "Answer Person" for over 15 years that performs this 
kind of service, and the Q&A was recently migrated into a blog:

	http://library.duke.edu/blogs/answerperson/

While it started out as a paper suggestion box (and still has a paper binder 
in the library lobby where questions and answers appear, which are eventually 
transcribed and put online), it has since evolved into a kind of fun 
free-for-all with an anonymous answer person who gives serious answers to 
serious questions and silly answers to silly questions. There aren't that many 
library-specific suggestions any more, but over the years it's become a kind 
of campus tradition as an all-knowing oracle, and every once in a while the 
student paper does an article about it, and students try to figure out who 
"answer person" is. It puts a fun, human face on the library.

We've got online archives of questions and answers that go back a decade, and 
samplers from the paper book before that are also on the site. There's also an 
  "about" page with links to some articles about the answer person and the 
history of the site.

-- Paolo