[Web4lib] Salesforce.com

[Gair Helfrich]

Ellen,

One of our book vendors uses this for their CRM and she HATES it. If I remember correctly, she wanted to list all her young adult librarians as a group so that she could send a mass email to them and she couldn't do it. I wrote her to see if she was willing to answer you. But based on her comments about it as CRM and my (limited) experience with it as a help desk application for our library ILS vendor I'd say run far away....

Gair
  
__________
Gair Helfrich, MLS
Supervising Librarian
Information & Technical Services Manager
Atlantic County Library
40 Farragut Avenue
Mays Landing, NJ 08330
609-625-2776 ext. 6327  Fax: 609-625-8143
ghelfrich at aclsys.org



-----Original Message-----
From: web4lib-bounces at webjunction.org [mailto:web4lib-bounces at webjunction.org] On Behalf Of Ellen Ensel
Sent: Wednesday, August 06, 2008 5:18 PM
To: web4lib at webjunction.org
Subject: [Web4lib] Salesforce.com

Does anyone have experience using Salesforce.com as the CRM for a non- 
profit organization? Our Institute project manager would like to talk  
with someone about what kind of limitations (if any) exist for list  
creation and segmentation. Feel free to pass this on to someone not  
on this list if you think they might have something to contribute to  
the discussion.

Thanks,
Ellen Ensel


Ellen Ensel
Knowledge Manager
U.S. Institute of Peace
1200 17th St., N.W., Suite 200
Washington, DC  20036-3011
202-429-3895 | fax: 202-457-0259
eensel at usip.org |  www.usip.org/library/




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