[Web4lib] User Satisfaction and Facilities

[Hester, Mary]

I can remember reading an article in the last few years whichb analyzed
a number of library user satisfaction surveys.  In this article, it
talked about correlation between satisfaction and the facility; if the
user was happy with lighting, seating, temperature, they tended to have
a high satisfaction with the library as a whole.  I am now unable to
find that article and would appreciate help.  
 

Mary L. Hester, Director of Learning Resources
Barton County Community College
245 NE 30th Road; Great Bend, KS 67530
hesterm at bartonccc.edu <mailto:hesterm at bartonccc.edu>   620-792-9364; fax
620-792-3238

"Be who you are and say what you feel, because those who mind don't
matter and those who matter don't mind."  Dr.  Seuss