[Web4lib] How to handle emails to staff from public computers

[Pons, Lisa (ponslm)]

You could have one email form. On the form, have one drop down where the users choose their email subject. Have a script that sends the email to the appropriate person, based on the subject the patron chose.
 
Lisa Pons-Haitz
 
Webmaster
University Libraries
University of Cincinnati

________________________________

From: web4lib-bounces at webjunction.org on behalf of SUSAN HANSEN
Sent: Wed 10/25/2006 5:21 PM
To: web4lib at webjunction.org
Subject: [Web4lib] How to handle emails to staff from public computers



We have pretty locked down stations for our public access homepage/catalog pages and they don't have any kind of email client installed.  Patrons are frustrated when they want to send an email to us from one of our stations.

One option is to create a form for each of the 20+ email addresses  (contact us) we provide on our site for the public to use in contacting a specific staff/department.  Any suggestions how you would handle this? I'd rather have them go directly to an area rather than one person getting the emails and forwarding them appropriately. Thanks for your help!!

Susan Hansen, MA, CIRS,
Librarian
Rochester Public Library
101 2nd Street SE
Rochester MN  55904-3776

susan at rochester.lib.mn.us
www.rochesterpubliclibrary.org
Aim & Yahoo screenname: RPLmnInfo  MSN: reference at rochester.lib.mn.us

office phone: 507.285.8002
fax: 507.287.1910


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