[Web4lib] Disabled Keyboard and Mouse in Compuguard

[Jon Goodell]

Hello Web4Lib folks,

 

I'm having trouble with one of my Compuguard clients.  The keyboard and
mouse became disabled after updating Compuguard on one of the clients.
Unfortunately I'm not finding anything that works in the Compuguard help
file.

 

I also found a reference to the problem via Google:

 

Enable/Disable Keyboard and Mouse

The "Disable Keyboard and Mouse" command will immediately cause the
client's keyboard

and mouse to become inoperable. During this time, a notification message
is displayed on

the client's machine. The "Enable Keyboard and Mouse" command will allow
a user to

manipulate the keyboard and mouse after having them disabled and will
remove the

notification from the client's desktop.

Note: By default, the "Auto-disable input" setting in Preferences is
enabled. This means

that anytime a client's protection status is changed to disabled from
the Control Center, the

client's keyboard and mouse will be disabled.

 

Unfortunately this did not work for me either.  I've tried enabling the
keyboard and mouse in the control center, but that did not work.  I also
tried doing this followed by a client reboot.  Again, no go.

 

The control center indicates this client is not connected, protection is
disabled, last protection is disabled and last restart: client not
connected.

 

I think everything else would work okay if I could get the client to
connect to the control center.

 

My options as I see them are to delete the client from the control
center list and reinstall or to call tech support.  I'm not sure what
deleting would do so let me know if you know.  :-)

 

Any ideas?

 

Jon Goodell

Technology Services & Reference Librarian
Ottenheimer Library - Pulaski Technical College
North Little Rock, AR

501-812-2718

jgoodell at pulaskitech.edu