[Web4lib] "Chat Aggregators" for virtual reference

[Carole Pilkinton]

I would be interested in seeing these responses also, and hope you will 
post to the list. Hopefully the subject line will make it easy to filter 
out messages for those who aren't interested. The Reference and User 
Services division of ALA is sponsoring a preconference for Annual 2007 
in DC, and we are looking for someone who can speak knowledgeably (and 
of course enthusiastically) about this very topic--examples, tradeoffs, 
benefits, challenges, etc.
Thank you for brining up the topic...
 

On 7/27/2006 7:54 AM Turner,Kathleen wrote the following:

>We are looking into implementing virtual (chat) reference, using one of
>the instant messaging "aggregators" such as Trillian or Meebo.  We are
>not interested at this time in any of the dedicated virtual reference
>products.
>
>Would any libraries (preferably academic) who are using such aggregators
>for online reference contact me?  We're interested in learning why you
>selected the application you're using, what problems you may have
>encountered, etc.
>
>Please reply to my offlist; I will summarize answers for the list.
>
>Thank you,
>
>
>Kathleen H. Turner
>Web/Education Librarian
>W.W. Hagerty Library
>33rd and Market Streets
>Philadelphia, PA 19104-2875
>
>Tel: 215.895.6783
>Fax: 215.895.2070
>Khturner at drexel.edu <mailto:Khturner at drexel.eduwww.library.drexel.edu> 
>
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>Web4lib at webjunction.org
>http://lists.webjunction.org/web4lib/
>  
>

-- 
Carole Pilkinton
Electronic Resources Librarian
pilkinton.10 at nd.edu
574-631-8405
205 Hesburgh Library
University of Notre Dame
Notre Dame IN 46556