[Web4lib] "Chat Aggregators" for virtual reference

[Kelli Staley]

Here's an existing list in the libsuccess  wiki
http://www.libsuccess.org/index.php?title=Online_Reference#Libraries_Using_IM_Reference

Our only problem with Trillian has been caused by operator error... one 
staff member didn't logout before another logged in on another machine. As a 
result, they both received the incoming messages.  Make sure all the users 
understand the difference between minimizing an application and logging out.

Kelli Staley
Information Technology Services
Lansing Public Library
2750 Indiana Avenue
Lansing, IL 60438
(708) 474-2447 ext. 123
http://www.lansing.lib.il.us
kstaley at lansing.lib.il.us


----- Original Message ----- 
From: "Turner,Kathleen" <kt32 at drexel.edu>
To: <web4lib at webjunction.org>
Sent: Thursday, July 27, 2006 6:54 AM
Subject: [Web4lib] "Chat Aggregators" for virtual reference


We are looking into implementing virtual (chat) reference, using one of
the instant messaging "aggregators" such as Trillian or Meebo.  We are
not interested at this time in any of the dedicated virtual reference
products.

Would any libraries (preferably academic) who are using such aggregators
for online reference contact me?  We're interested in learning why you
selected the application you're using, what problems you may have
encountered, etc.

Please reply to my offlist; I will summarize answers for the list.

Thank you,


Kathleen H. Turner
Web/Education Librarian
W.W. Hagerty Library
33rd and Market Streets
Philadelphia, PA 19104-2875

Tel: 215.895.6783
Fax: 215.895.2070
Khturner at drexel.edu <mailto:Khturner at drexel.eduwww.library.drexel.edu>

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