[Web4lib] FW: [DIG_REF] IM & Security

[K.G. Schneider]

(Forwarded with Andrea's consent. I'll forward back a summary to DIGREF. --
K.G. Schneider)

-----Original Message-----
From: Dig_Ref [mailto:dig_ref at listserv.syr.edu] On Behalf Of Andrea Stewart
Sent: Monday, January 30, 2006 5:16 AM
To: DIG_REF at LISTSERV.SYR.EDU
Subject: [DIG_REF] IM & Security

We are presently attempting to set up an IM reference service at our
college and are leaning towards Trillian (free version).  I say
attempting because we have met with some opposition from our computer
services department.  The main issue in their eyes being 'security'. 
Their latest suggestion to us is to use the web version of msn messenger
which is unacceptable as it does not have the functionality of other
products such as saving history, alerts, or sending files.  While we do
understand their concerns, we are also excited about the benefits of
offering this extra level of service and are anxious to move forward.  I
am hoping to hear from anyone who has encountered this type of issue
within their institutions and any compromises, advice, etc... that you
have to offer would be greatly appreciated.

Thanks!
Andrea

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Andrea A. Stewart
Assistant College Librarian
Holland College Library Services
140 Weymouth St.
Charlottetown, PE  C1A 4Z1
Tel: (902) 566-9558
Fax: (902) 566-9522
Email: astewart at hollandc.pe.ca
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