[WEB4LIB] WEB4LIB digest 3652

[Jon Ritterbush]

I have NOT been able to duplicate this problem with viewing Advanced
Search results or adding to/reviewing folder contents in EBSCO CINAHL
using Firefox 1.0 with Windows XPSP2 (fully patched).

___________________________________________________
Jon Ritterbush
UC Foundation Assistant Professor and Systems Administrator
Lupton Library, University of Tennessee at Chattanooga
 
Voice: 423-425-4469
Fax: 423-425-4775
E-mail: Jon-Ritterbush at utc.edu 
Website: http://www.lib.utc.edu
 
>>
>>------------------------------
>>
>>Topic No. 17
>>
>>Date: Wed, 23 Feb 2005 12:00:29 -0500
>>From: "Char!ie" <umassdlcc at umassd.edu>
>>To: <web4lib at webjunction.org>
>>Subject: Reported EBSCO database problems with Firefox
>>Message-ID: <20050223170031.BJGT17120.lakermmtao11.cox.net at LIBCMcNeil>
>>
>>Today one our reference librarians told me they have been 
>>having problems
>>with EBSCO databases and Firefox. For example, when they 
>>click on an article
>>title in a results list from an Advanced Search in either 
>>CINAHL or Inspect
>>a pop-up box appears stating "the document contains no data". 
>>So no detailed
>>citation/abstract is displayed. Also, if you try to add citations to a
>>"folder" within these EBSCO databases and choose "folder has 
>>items" the same
>>pop-up appears. 
>>
>>All of the above seems to work fine in IE.
>>
>>One of our librarians tried to troubleshoot this with EBSCO 
>>with the last
>>response being:
>>
>>"..It seems there is a common problem with everyone across 
>>the board from
>>Yahoo to EBSCO with Mozilla,
>>Firefox or Netscape and Tech Support suggested using Internet 
>>Explorer to
>>see if it resolved the problem. ."
>>
>>We have recently switched half of our workstations to Firefox 
>>to test it
>>out. Other than this problem we have received no other 
>>reported problems.
>>However, some librarians are suggesting we switch the browser 
>>back to IE
>>from Firefox. I said this might be a temporary solution, but 
>>that it would
>>not help our users that use other browsers from home or other 
>>places on
>>campus.
>>
>>Have others experience this problem with Firefox? I looked 
>>through the list
>>and only saw problems reported related to ActiveX. Thoughts?
>>
>>charlie mcneil
>>systems & digital services librarian
>>umass dartmouth library
>>(508) 999-8680
>>cmcneil at umassd.edu
>>