[WEB4LIB] Reported EBSCO database problems with Firefox

[Andrew Darby]

I don't think this constitutes a solution, but there is a firefox 
extension (ieview) that allows you to right click on any page and "View 
this page in IE"--basically, launching IE and taking you to the same 
page you're on.  Quite handy for a number of situations . . . .

ieview (i think this is a persistent link):

https://update.mozilla.org/extensions/moreinfo.php?application=firefox&id=35&vid=1179


Andrew Darby
Web Services Librarian
Ithaca College Library
http://www.ithaca.edu/library/


Char!ie wrote:
> Today one our reference librarians told me they have been having problems
> with EBSCO databases and Firefox. For example, when they click on an article
> title in a results list from an Advanced Search in either CINAHL or Inspect
> a pop-up box appears stating "the document contains no data". So no detailed
> citation/abstract is displayed. Also, if you try to add citations to a
> "folder" within these EBSCO databases and choose "folder has items" the same
> pop-up appears. 
> 
> All of the above seems to work fine in IE.
> 
> One of our librarians tried to troubleshoot this with EBSCO with the last
> response being:
> 
> "..It seems there is a common problem with everyone across the board from
> Yahoo to EBSCO with Mozilla,
> Firefox or Netscape and Tech Support suggested using Internet Explorer to
> see if it resolved the problem. ."
> 
> We have recently switched half of our workstations to Firefox to test it
> out. Other than this problem we have received no other reported problems.
> However, some librarians are suggesting we switch the browser back to IE
> from Firefox. I said this might be a temporary solution, but that it would
> not help our users that use other browsers from home or other places on
> campus.
> 
> Have others experience this problem with Firefox? I looked through the list
> and only saw problems reported related to ActiveX. Thoughts?
> 
> charlie mcneil
> systems & digital services librarian
> umass dartmouth library
> (508) 999-8680
> cmcneil at umassd.edu
> 
>