[WEB4LIB] RE: Acrobat 6

[cruby at micron.com]

We have had multiple problems with Acrobat Reader 6 freezing up our PCs.
We are trying to change to electronic delivery of articles from our
document delivery service but this is proving to be a major headache due
to the idiosyncrasies of Acrobat 6.  I talked to our information systems
people who told me this is a "known bug."  One thing they had me do that
seems to help (note, I'm not saying solved because I'm skeptical) is
exit all browser windows and Acrobat Reader 6.  Then go to your task
manager and look at your processes that are running.  There should be an
AcroRd32.exe process in your list.  End that process.  Now go repair
Acrobat Reader 6. We are on Windows XP by the way.

Since I did this one three PCs last week we have been able to download
and print the articles we receive without any problem.  If this truly
does fix the problem we are having I have to figure out how to write the
instructions to send with the electronically delivered articles so that
even the less computer literate of our users can do this before they
download their first article.  With several hundred people that will
need to do this I see a lot of headaches ahead...

Hope this of some help to you.

Carolyn

Carolyn Ruby-Weilage
Research Library
Micron Technology Inc.
MS 1-552
8000 S. Federal Way
Boise, ID 83707




-----Original Message-----
From: web4lib at webjunction.org
[mailto:web4lib at webjunction.org] On Behalf Of Linda Schwartz
Sent: Thursday, September 02, 2004 2:23 PM
To: Multiple recipients of list
Subject: [WEB4LIB] RE: Acrobat 6


According to a recent issue of PC World, Acrobat 6 is having trouble
freezing up IE.  According to the author, there is nothing you can do
until Adobe comes up with a fix because once you have upgraded to
Acrobat 6, you can't go back to version 5. I have had problems with PDFs
ever since I downloaded Acrobat 6. 

Linda Matula Schwartz
Systems Librarian
Whitehall Township Public Library
3700 Mechanicsville Road
Whitehall, PA 18052


-----Original Message-----
From: web4lib at webjunction.org
[mailto:web4lib at webjunction.org] On Behalf Of Steve Bustamante
Sent: Thursday, September 02, 2004 1:05 PM
To: Multiple recipients of list
Subject: [WEB4LIB] Acrobat 6

Has anyone else had difficulties with Acrobat 6 and pdfs on a Web
Server? http://www.adobe.com/support/techdocs/31722.htm.  I have set up
a page for our users with the one solution that has worked, i.e., save
the file to the hard drive, and open from the saved location.  I tried
updating Acrobat to 6.0.1 and .2, per their instructions, but this
didn't solve the problem. Any suggestions would be appreciated.

Thanks,

Steve

************************************ 
Stephen Bustamante 
Digital Reserves Coordinator 
Homer Babbidge Library (U 2005-005C) 
Phone: 860-486-1158/486-2307
Fax: 860-486-5636 
E-mail: steve.bustamante at uconn.edu 
************************************