[WEB4LIB] ?making it easy for patrons to report typos in databases

[Dan Robinson]

We provide a feedback form link in Wilsonweb from both our login page and within the Infocenter link. Typos that are reported are passed on to the Editorial units to be fixed. We just need the database, the problem, and an accession number would be helpful too. One caveat, we can't fix typos in our fulltext that were in the article to begin with. 

We also get reports from the customer services people from the vendors that market our databases, and those are also passed on to the Editorial units for correction. 


Dan Robinson
HW Wilson Company
Bronx, NY
drobinson at hwwilson.com

> -----Original Message-----
> From: Phalbe Henriksen [mailto:phenriksen at neflin.org]
> Sent: Tuesday, January 21, 2003 9:14 AM
> 
> Folks,
> 
> I've received a very interesting plea from a man who uses 
> many library 
> databases. He would like for libraries to make it easy to 
> report typos 
> they've discovered in their online databases. He even 
> suggests that the 
> "hit" page have a link that could be clicked on for this purpose.
> 
> Does anyone make a point of making it easy for patrons to do 
> this kind of 
> reporting? If so, would you please post your URL so I can see 
> what you've done?
> 
>