Ancestry Plus

[Robin Boulton]

I am reposting this, with apologies - I forgot to specify plain text only, 
and the original was decapitated.

We are having trouble with the graphics viewers for Gale's recently 
acquired Ancestry Plus genealogical database. Some of the images in the 
1930s database require the Mr SID viewer; after downloading and seeing 
images in it, we are still frequently prompted to download it again. Images 
in the 1920s database require the Advanced Graphics Viewer and although 
that installs and runs fine, on our public machines any attempt to scroll 
down the web page results in the immediate return of the browser to our 
home page, and the loss of the path the user has navigated to get to the 
image in question

The repeated requests to download Mr SID occur mostly on public machines 
but have happened once or twice on staff machines. The Scrolling a page 
that is displaying an image in the Advanced Graphics Viewer works fine on 
staff machines, only public machines crash back to the home  page.

All our machines have 128 MB of RAM and are running Windows 2000  Pro. The 
staff machines are running PWB 1.26 as the shell. We're still on ver. 5.5 
of IE.

I would be grateful for any suggestions as to how to fix/avoid this problem.

Thanks,
Robin.

______________________________________________________
Robin 
Boulton 
rboulton at linc.lib.il.us
IT 
Manager                                                              (630) 
584 0076 x 258
St. Charles Public Library District                         Cell:  (630) 
918 8738
St. Charles, IL 60174                                             FAX: 
(630) 584 3448
                         http://www.st-charles.lib.il.us
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