[WEB4LIB] Re: Gates Foundation Support Question

[Raymond Wood]

> On Tue, 4 Jun 2002, Raymond Wood wrote:

> > On Tue, Jun 04, 2002 at 11:15:59AM -0700, Tom Edelblute remarked:
> > > We have been having problems getting hold of the Gates Library
> > > Foundation Technical Support people.  Their e-mails are
> > > bouncing back to me, and their faxes are not being responded
> > > to.
> > >
> > > Does anyone know if there is anyone there to answer the phone?

> > AFAIK these jobs have recently been farmed out to people in
> > India making $1/hour.  The good news is that there will probably
> > be no perceptible reduction in the quality of service.  The bad
> > news is that they're probably all asleep right now, so you may
> > have to call back at 3:00 in the morning...
> >
> > Kidding of course 8D  (apologies to today's Amazon/Slashdot
> > story)
> >
> > Cheers,
> > Raymond

On Tue, Jun 04, 2002 at 01:22:11PM -0600, Jacque King remarked:
> Ray, etal--
> I've received nothing but great service from the Foundation--if you
> have issues, perhaps you should take it up with them and not with the
> list.
> 
> My 2 cents,
> 
> Jacque King

T'was but a moment of whimsy, intended to be humorous...

Cheers,
Raymond