[WEB4LIB] Re: Gates Foundation Support Question

[Jacque King]

Ray, etal--
I've received nothing but great service from the Foundation--if you
have issues, perhaps you should take it up with them and not with the
list.

My 2 cents,

Jacque King
Library Technical Support Specialist
Fort Collins Public Library
201 Peterson Street
Fort Collins, CO  80524
(970) 221-6716
king at julip.fcgov.com


On Tue, 4 Jun 2002, Raymond Wood wrote:

> On Tue, Jun 04, 2002 at 11:15:59AM -0700, Tom Edelblute remarked:
> > We have been having problems getting hold of the Gates Library
> > Foundation Technical Support people.  Their e-mails are
> > bouncing back to me, and their faxes are not being responded
> > to.
> >
> > Does anyone know if there is anyone there to answer the phone?
>
> AFAIK these jobs have recently been farmed out to people in
> India making $1/hour.  The good news is that there will probably
> be no perceptible reduction in the quality of service.  The bad
> news is that they're probably all asleep right now, so you may
> have to call back at 3:00 in the morning...
>
> Kidding of course 8D  (apologies to today's Amazon/Slashdot
> story)
>
> Cheers,
> Raymond
>
>