[WEB4LIB] RE: The Necessity of Real-Time Reference?

[Joyce M. Latham]

There is the question of what happens to the questions ... and answers
and resources used for answers.  These Q&A's *could* be made available
to the public right at the point of posing a request.  In fact, there is
alot of development that could take place here. (I know about the OCLC
solution -- I was looking beyond a commercial approach).  Merging of the
Q&A databases by library type, identification of most frequently asked
questions, failed requests -- cross institutional study may actually
present us with something beyond the need to re-create the print based
solutions in digital forms.


-- 
Joyce M. Latham
GSLIS -- University of Illinois