[WEB4LIB] RE: The Necessity of Real-Time Reference?

Drew, Bill drewwe at MORRISVILLE.EDU
Mon Jul 29 13:50:25 EDT 2002


Erik makes very good points that I agree with entirely.  My point should
have been that all four options of phone,  face-to-face, chat, or email
should be made available to the patron.  What happens after that is
negotiable.

Bill Drew



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