Positions available

[Shereff Denise]

Estimados Amigos y colegas / Friends and colleagues:

Library Systems & Services, LLC (LSSI) is looking for experienced, enthusiastic bilingual (Spanish & English) Reference Librarians to work as part-time Virtual Reference Librarians. As part of the Servicios de Referencia en Español and the Web Reference Center Teams, you will work with patrons online in real-time and respond to questions ranging from ready reference to research to library process questions. 

 

Servicios de Referencia en Español  is an innovative program designed to help libraries improve reference services to Spanish-speaking communities and is offered in conjunction with the LSSI Web Reference Center’s English Language Reference Service.  

 
Position Description: Bilingual Virtual Reference Librarian, LSSI 24/7 Web Reference 
Center
 

Bilingual Virtual Reference Librarians will respond to questions from a variety of library patrons, in both Spanish and English, following methods of professional librarianship and us us ing Web Contact Center software.  The successful candidate must be willing and able to work a flexible schedule which will include weekends, evenings and, potentially, hours between 12am and 8am. Schedule details will be discussed with qualified candidates. 

 

Duties:

   Answer questions from both English and Spanish-speaking patrons in real-time online, and follow-up via email as appropriate. 
   Participate in projects as requested by Web Reference Center Manager. 

 

Requisite Qualifications: 

ü       MLS or MLIS

ü       Reference experience and knowledge of online resources (proprietary and free)

ü       Speak and write fluently in English and Spanish, and must be familiar with dialectical variances

ü       Adept at using or learning Web-based applications. 

ü       Experience working with the public and possess a strong commitment towards customer service. 

ü       A courteous demeanor, which is extended to patrons and colleagues alike. 

Requisite Equipment and Internet Connection: 

ü       Reliable access to a PC with Pentium 200 MHz or above processor; at least 128 MB RAM; either Windows NT Workstation 4.0 with Service Pack 5 or above (recommended), Windows 2000, Windows Millennium or Windows 98.

ü       Cable or DSL modem.

 

The ideal candidate will be an enthusiastic, experienced librarian interested in online reference.  

 

Desired Qualifications: A second degree; HTML coding skills.



So if this sounds like it might be for you, and you think you've got what it takes to be a good bibliotecario(a) virtual, please submit a resume and statement of interest to: Denise Shereff, Coordinator of Spanish Virtual Reference Services by email [denises at lssi.com] or Fax  (301) 540-5522. Only successful candidates will receive replies. Thank you!


Denise R. Shereff, MLIS
Coordinator, Spanish Reference Service
20250 Century Blvd, Suite 200
Germantown, MD  20874-1114
843/225-4606 (SC office)
denises at lssi.com




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