Digital Reference and Instructional Services

[ilene rockman]

As a service to our readers, here is the table of contents for the
latest issue (volume 29 number 3, 2001) of Reference Services Review, a
special thematic issue on "Reference and Instructional Services in an
Electronic Environment". --Ilene Rockman, Editor.
 --
 Editorial: Visionary pragmatism in an e-library environment, Ilene F.
Rockman, pp. 169-70.

 Developing a model to provide digital reference services, James A.
Stemper
 and John T. Butler, pp. 172-188.

 An analytical survey of chat reference services, Stephen Francoeur,
pp.189-203.

 Live reference service: more work and more opportunity, Rory Patterson,

pp. 204-209.

 Digital reference: a case study of question types in an academic
library,
 Wendy Diamond and Barbara Pease, pp. 210-218.

 Teaching an online information literacy course, Kate Manuel, pp.
219-228.

 The new black bag: PDAs, health care, and library services, Jean P.
Shipman
 and Andrew C. Morton, pp. 229-237.

 Locally developed web-enabled databases: new roles and opportunities
for
 libraries, Paul T. Adalian, Jr. and Judy Swanson, pp. 238-252.

 The impact of an automated storage and retrieval system on public
services,
 Linda Shirato, Sarah Cogan, and Sandra yee, pp. 253-260.