[WEB4LIB] Re: [Fwd: Norton expired - case #33533]

[Lisa Leidig]

Our version was installed in April 2001 and expired in October 2001. I am 
not that big a fan of Norton AV anyway so it was no problem for me to 
uninstall it. CA InoculateIT PE is as good as NAV, uses less system 
resources and is free. Why would I pay for 20 licenses of NAV when I can 
have the same protection for free?

You have to understand. We are a very poor Library. Our budget was cut 15% 
from last years' so any unplanned expenditures hurt. Our system is 
extremely grateful for the donated PC's - they have made a huge positive 
impact on our patrons - but why only a 6 month subscription? Thats the part 
I don't understand.

Lisa Leidig
Microcomputer Analyst
Portsmouth Public Library
757.393.8045

-----Original Message-----
From:	Walt_Crawford at notes.rlg.org [SMTP:Walt_Crawford at notes.rlg.org]
Sent:	Friday, November 30, 2001 10:55 AM
To:	Multiple recipients of list
Subject:	[WEB4LIB] Re: [Fwd: Norton expired - case #33533]


Let's broaden this a little more.

All versions of Norton AntiVirus (that I'm aware of) or, for that matter,
the superlative Norton SystemWorks (which includes NAV) include one year of
Live Update support. After that, you either upgrade to the improved version
(and, so far, they actually have improved the programs every year) or you
pay the subscription fee. It has nothing to do with complimentary, Gates,
or anything else. It has to do with the costs of maintaining support.

For my personal copy, that subscription fee was $3.95/year, which did not
strike me as particularly burdensome--after all, they're spending serious
money keeping up with viri and improving detection methods. Of course, the
institutional price may be a lot higher...(I wouldn't know.)

I wonder: does your online catalog vendor provide lifetime upgrades and
support with no maintenance fee? If so, is the vendor still in business?

Walt Crawford
RLG, but speaking for myself
------------------------------



    
 
   
 
   




It is not just software provided by the Gates Foundation. The version of
Norton Anti-virus (2000 in our case) that comes with many new computers
is what they call a "complimentary version". It works for one year and
then you have to purchase subscriptions in order to continue getting the
Live Updates. You can uninstall it and install it again. It will then be
good for another month or two.

-
Christopher Adams
Oregon State Library
503-378-4246
chris.a.adams at state.or.us

Tom Edelblute wrote:
>
> Has anybody else run into this from the Gates Library Foundation?  I am
> unhappy that we were never told in advance that the Norton anti-virus
> software was going to expire on us and that it is our responsibility for
> renewing it.
> --
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Tom Edelblute
> Public Access Systems Coordinator
> Anaheim Public Library   phone: (714) 765-1759
> 500 West Broadway        fax:   (714) 765-1730
> Anaheim CA 92805         e-mail: thomas at anaheim.lib.ca.us
>
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