[WEB4LIB] subscription resource usabiltity

[Liz Linton]

Thank you Catherine! This is exactly what I'm talking about. We have to
let the vendors know we are NOT happy with these substandard interfaces.

Which lists do you feel would respond to this issue? I'm thinking its
also a reference issue, so some of those lists should be involved.
--Liz

Catherine Ingram wrote:
> 
> Don't even get me started on ReferenceUSA!  That stupid thing!  I have to deal with angry patrons at least once a week when it does not work.  http://www.referenceusa.com/    Patrons always ask questions because the layout is not obvious.   OH!  And they are DEVELOPING a database for information on doctors.... for ages they had a non-link to it and information on their front page.  I had to complain for months to make them take it off.
> 
> Here is another one: http://www.sorkinsonline.com/  This one asks for a password at the top of every search. So, as you mentioned, we are supposed to instruct our patrons to just ignore that!
> 
> That would be 2 from under B for Business... I have not even started talking about some of the "big dogs".  Or even gotten out of the Bs!
> 
> http://www.elmhurstpubliclibrary.org/epl-database.html
> 
> This is probably not what you were asking... but I needed to vent!
> 
> Catherine
> 
>    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>    Catherine E. Ingram                     Elmhurst Public Library
>    Internet Librarian                          211 Prospect
>    Catherine.Ingram at elmhurst.org   Elmhurst, IL  60126
>    ph:  630-279-8696                       fx: 630-279-0636
>    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~