[WEB4LIB] re: web site usability

[Nancy Sosna Bohm]

RE:
----- Original Message -----
From: "candice benjes" <benjes at hsc.usc.edu>
To: "Multiple recipients of list" <web4lib at webjunction.org>
Sent: Thursday, January 25, 2001 11:19 AM
Subject: [WEB4LIB] re: web site usability


>
> Another good library lit article can be found at:
>
> http://www.lita.org/ital/1903_mills.html
>
> They ignored the card sorting results and applied what they thought would
> work better, only to find it didn't work; they eventually returned to the
> card sorting results!
>
...

I suspect that 'returning to the card sorting results' was not a simple,
straightforward process, but still required a great deal of intuition. Note
this quote from the article: "However, test subjects preferred more than ten
categories. In fact, they created from thirteen to thirty-seven different
categories, and there was agreement in terminology for only a few."